Adele Micallef

At Mercer Refrigeration, I play a key role in both administration and bookkeeping, ensuring everything runs smoothly behind the scenes.

I handle customer invoicing, send reminders for overdue payments, and keep our bookkeeping software up to date by accurately recording all expenses. I’m also responsible for running errands—whether it’s picking up and delivering parts to job sites or handling banking tasks.

Beyond the office, I enjoy lending a hand on job sites, assisting with large cool room installations, and troubleshooting breakdowns. It’s a dynamic role that allows me to contribute both administratively and hands-on, helping to keep things running efficiently and effectively.

Duties include but not limited to:

• Sending invoices and reminders.
• Keeping the diary updated to ensure all jobs have been reported.
• Enter in all expenses and deposits
• Reconcile accounts on Quick Books
• Hand in invoices to customers who like hard copies
• Depositing cheques
• Orders special parts needed for jobs
• Pick up and deliver materials to the site.
• Labor hand, helping work at new installs and break downs

I was one of the first points of contact for customers reaching out to Soulfresh. As a key member of the sales support team, I handled orders for independent stores in QLD and NSW, processing both phone and email orders with care and efficiency.

My role also involved managing promotional, new product, and deletion forms for all key accounts in QLD and NSW, with occasional support for VIC, TAS, and SA. I worked closely with the OOH (Out Of Home) and Export Account Managers, ensuring orders met deadlines and that stock aligned with customers' MLOR (Minimum Level of Requirement).

Additionally, I took lead phone calls, helping new customers set up their accounts, providing them with necessary forms, pricing details, cut-off times, and delivery days

Duties included

• Answering Inbound Phone Calls
• Telesales (including proving the sales team with weekly outcomes)
• Promotion, New Lines and Deletion Forms
• Processing of ordered (email or call)
• Processing Staff Orders
• Processing and organising sample orders for potential new customers
• Work closely with the operations team to ensure deadlines are being met
• Email correspondence with customers
• Handling customer complaints
• Providing product information
• Processing return authorisations/credits
• Welcoming any visitors and showing them to meeting rooms
• Training new staff members in their roll (within the team)

• Daily admin including email and phone correspondence
• Greeting all customers
• Data entry on computer system
• Ordering stock
• Stock Take
• Mixing paint to customers desired colour
• Delivering stock to sites
• Handling of money and settlement of POS system
• Providing product information

• Daily admin duties including email and phone correspondence
• Greeting all customers
• Complete daily cleaning tasks
• Management of social media accounts
• Data entry on computer system
• Handling of money and settlement of POS system
• Advising and selling dog food, toys and accessories
• Maintain a high level of care for dogs in all areas of the facility
• Provide animals with varied forms of enrichment and socialisation
• Keep thorough records and daily observation sheets
• Display a mature and empathetic attitude towards customers and colleagues
• Bathing of dogs
• Assessment and observation of all dog’s health and behavior

• Prepare appropriate meals
• Administer medications when necessary
• Complete daily cleaning tasks
• Bath and groom dogs
• Assessment and observation of all dog’s health

• Consistently provided professional, friendly and engaging service
• Promoted items on beverage lists and restaurant specials
• Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
• Recorded transaction on POS system to deliver prompt service
• Inventoried and restocked items throughout the day
• Greeted customers and placed orders
• Ensure customers got their food and drink efficiently and correctly