ADELE MYERS

• Mentoring, guiding and coaching staff to achieve KPI’s and ensure service standards are met.
• Conduct strategic reviews of caseloads including reviewing suspended and pending lists.
• Monitor all upcoming claims on caseload to ensure compliance
• Conducts performance appraisals to monitor team needs for training and development
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
• Attend and participate in interagency events.
• Engage with external stakeholders and establish strong relationships.
• Maintain a working knowledge and understanding of current legislation and developments in the provision of services to people with a disability
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Promoted culture of continuous improvement by encouraging feedback from all organisational levels and implementing actionable changes.
• Led by example, demonstrating commitment and professionalism that inspired team members to excel.

Hotel changed ownership and branding in June 2023. The role has changed from a contract position to a salaried position.

Quality Hotel Lighthouse is a premier wedding and event venue in Bunbury. The role was a contracted position through Creations Unlimited, operating the Wedding and Events department at the hotel, catering for up to 600 functions and events per year.

• Liaise with new, existing and repeat clients
• Increased revenue by 10% and increased the number of events held per year by 35% in the past 3.5yrs
• Develop tailored contracts to each event ensuring the clients' needs are met
• Coordinate with the executive chef and events team to execute all requirements before, during and after the event, make adjustments to menus and timings as required
• Design of all corporate, school ball and wedding packages (including menus) in conjunction with the Executive chef and relevant suppliers
• Complete the collection of information and file management by storing information in electronic and hard copy files, so all information is transparent across the hotel team
• Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
• Streamlined event planning processes by implementing efficient project management strategies.
• Established relationships with key stakeholders, fostering long-term partnerships for future collaborations.
• Increased client satisfaction by consistently delivering well-executed events within budget constraints.
• Coordinated large-scale conferences for industry professionals, resulting in increased networking opportunities.
• Acted as Food and Beverage Manager for three months, supervising & training the team, assisting with staff rosters, ordering all beverage requirements and completing stocktakes

Creations Unlimited is a wedding and events coordination and stylist business operating from Bunbury across the South West. The company was established to offer a unique service based on customers desires and the philosophy of "when only the best will do". Services provided include event design and styling, provision of Christmas decorations and merchandising displays for shopping centres and full event coordination for corporate clients and weddings.

• Develop lasting customer relationships by listening to the clients needs and using communication skills to build rapport, ongoing business from Master Builders Association, Apprentice and Traineeship Company, South32, Small Business Centre Bunbury, shopping centres & and many of the local high schools showcase these relationships
• Budget management and oversight
• Tailor quotes to ensure that clients needs are fulfilled to the highest standard
• Coordinate with weddings, private and corporate events and their chosen venue to ensure the smooth running of the event including setup and breakdown
• Design and implement event setups & promotions in shopping centres, Christmas decorations for corporate and shopping centre clients
• Execution of all services for wedding, events and styling bookings in line with client budgets, objectives and expectations
• Established a South West Wedding network of over 30 small business owners in the industry that promoted referrals and business partnerships