Adelena Gargaro
Griffith
Summary
Proven Dental Assistant/Front Office Coordinator at Griffith Dental Lounge, adept in workplace cleanliness and customer engagement, enhanced patient retention and scheduling efficiency. Skilled in team collaboration and task delegation, I significantly contributed to a sterile, welcoming environment, ensuring high-quality care and operational excellence. Achieved a notable increase in patient satisfaction through effective communication and meticulous attention to detail.
Overview
11
11
years of professional experience
Work History
Dental Assistant / Front Office Co-Ordinator
Griffith Dental Lounge
07.2016 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
- Assisted in emergency dental procedures, providing critical support in high-pressure situations.
Store Assistant/Assistant Deli Manager
Harrisons IGA
09.2013 - 07.2016
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Remained calm and composed in tense situations involving angry or upset customers.
- Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Oversaw food preparation and monitored safety protocols.
Education
High School Diploma -
St Francis College
Leeton NSW Skills
- Customer assistance
- Customer engagement
- Workplace cleanliness
- Task delegation
Timeline
Dental Assistant / Front Office Co-Ordinator
Griffith Dental Lounge
07.2016 - Current
Store Assistant/Assistant Deli Manager
Harrisons IGA
09.2013 - 07.2016
High School Diploma -
St Francis College
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