Adelheid Nadia
Melbourne,VIC
Summary
Positive and upbeat Guest Services Agent successful at balancing guests' and business' needs. Well-organized in managing guests' needs and inquiries resulting in a smooth Front Office operation and coordinating services with diverse team members. Advanced multitasking, planning and communication skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Guest Services Agent
Sofitel Melbourne on Collins
Melbourne, VIC
12.2021 - Current
- Answered all internal and external calls to the hotel
- Investigated guest complaints and utilized critical thinking to foster expedient resolution
- Facilitated and mediated successful front desk operations for high-volume hotel
- Built positive customer relationships, dealt with complaints and enquiries
Larder Chef
The Mill Inn
Merrijig, VIC
04.2018 - 08.2019
- Ran the larder section of the kitchen preparing hot and cold appetizers and desserts
- Prepared fresh pasta daily
- Delegated the pass between different sections in the kitchen
Receptionist
WK Lawyers
Melbourne, VIC
04.2011 - 08.2014
- Assisted with opening and closing client files and other various administrative tasks such as generating invoices, corresponding using emails and letters, etc
- Greeted and welcomed guests according to appointments
- Built good relationships with clients and a positive brand image
Education
Advanced Diploma of Leadership - Leadership
Blue Lotus
Melbourne, VIC03.2024
Diploma of Business And Marketing - Business And Marketing
Academia 21
Melbourne, VIC10.2022
Bachelor of Food And Nutrition - Food And Nutrition
Deakin University
Melbourne, VIC02.2015
Diploma of Health Science - Health Science
MIBT
Melbourne10.2012
Skills
- Account Inquiries
- Customer Rapport
- Guest Service and Assistance
- Writing and Verbal Communication
- Issue Resolution
- Administrative Skills
Affiliations
- Dancing
- Singing
- Board and video games
- Cooking and trying out new food
- Travelling
Languages
English
Full Professional
Indonesian
Native/ Bilingual
Certification
- National Police Check
References
References available upon request.
Timeline
Guest Services Agent
Sofitel Melbourne on Collins
12.2021 - Current
Larder Chef
The Mill Inn
04.2018 - 08.2019
Receptionist
WK Lawyers
04.2011 - 08.2014
Advanced Diploma of Leadership - Leadership
Blue Lotus
Diploma of Business And Marketing - Business And Marketing
Academia 21
Bachelor of Food And Nutrition - Food And Nutrition
Deakin University
Diploma of Health Science - Health Science
MIBT
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