Adelia Arslan
PYMBLE,NSW
Summary
Hospitality professional with record of delivering exceptional guest experiences. Adept at managing customer interactions and resolving issues to ensure satisfaction. Competent event planning with proven history of organizing and managing successful events. Leveraged creative problem-solving to deliver memorable experiences for clients. Demonstrated effective communication and time management skills. Known for strong teamwork and adaptability in fast-paced environments. Skills include customer service, communication, and problem-solving, valued by employers in field.
Overview
5
5
years of professional experience
Work History
Barista/Customer Service Manager
Nourished Cafe and Lounge
01.2020 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Event Management Staff Member
Nourished Narrabeen
01.2020 - 01.2023
- Collaborated with vendors to ensure timely delivery of necessary supplies, contributing to smooth event operations.
- Leveraged social media platforms as a promotional tool, increasing online engagement with target audiences before events took place.
- Developed detailed event schedules, ensuring timely execution of all activities and seamless transitions between segments.
- Facilitated clear communication among team members through regular meetings, fostering collaboration and efficient work processes.
- Streamlined event planning processes for increased efficiency and reduced costs.
Party Planner
Self Employed
01.2024 - Current
- Enhanced client satisfaction by executing memorable and well-organized events.
- Developed customized proposals for each client, addressing their specific needs and preferences.
- Designed visually appealing promotional materials that showcased the company''s creativity and expertise in the industry.
- Collaborated with various vendors to ensure seamless execution of events and timely delivery of services.
- Negotiated contracts with venues, caterers, and entertainment providers to secure advantageous terms for clients.
- Maximized venue potential by utilizing creative and strategic floor plans for various event sizes.
- Delivered high-quality events within tight deadlines through effective time management techniques and prioritization skills.
- Adapted quickly to unforeseen circumstances during events, implementing contingency plans as needed to maintain a successful outcome.
Education
Bachelor of Management- Events - Event Management
University of Technology Sydney
Sydney, NSW10-2027
High School Diploma -
Pymble Ladies College
Sydney10-2024
Skills
- Event planning
- Contract negotiation
- Vendor management
- Customer service
- Team collaboration
- Problem solving
- Menu planning
- Entertainment booking
- Catering coordination
- Hospitality management
Languages
Russian
Native or Bilingual
Timeline
Party Planner
Self Employed
01.2024 - Current
Barista/Customer Service Manager
Nourished Cafe and Lounge
01.2020 - Current
Event Management Staff Member
Nourished Narrabeen
01.2020 - 01.2023
Bachelor of Management- Events - Event Management
University of Technology Sydney
High School Diploma -
Pymble Ladies College
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