Adelina DE Vito
Craigieburn,VIC
Summary
Seeking a position in a full time/part time role where my communication and sale skills can be fully utilised to improve customer Satisfaction. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
37
37
years of professional experience
Work History
Store Manager
Catalog clothing
12.2019 - 02.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant manger
Suji Kim collection
04.2015 - 11.2019
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Executed visual merchandising strategies to attract customers and drive sales.
- Boosted store revenue through upselling and cross-selling techniques.
- Trained new staff on sales techniques and store policies, enhancing overall team performance.
Sales assistant
Ooh La La
Lalor, Victoria
01.2011 - 03.2015
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Executed visual merchandising strategies to attract customers and drive sales.
- Identified upselling opportunities, contributing to increase in average transaction value.
- Developed loyal customer base by providing consistent, high-quality service.
Store Manager
Tiny Treasures
Coburg, Victoria
03.2003 - 12.2010
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Sales assistant
Exit boutique
Coburg, Victoria
01.1986 - 02.1997
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Increased store foot traffic with innovative window display designs.
- Established rapport with customers using active listening and interpersonal skills.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Increased sales by building strong customer relationships and providing excellent service.
- Updated product displays regularly, keeping store appearance fresh and appealing.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Boosted store revenue through upselling and cross-selling techniques.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced team morale and productivity by organizing weekly sales strategy meetings.
- Prioritized helping customers over completing other routine tasks in store.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Education
year 12 equivalent -
Broadmeadows secondary college
01.1986
Skills
- Proficient in Microsoft office
- Excellent customer service skills
- Meeting targets ( KPI)
- Merchandising
- Customer Service
- Multitasking and Organization
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory Management
- Store Merchandising
- Cash Management
- Employee Training
- Goals and performance
- Team Building and Leadership
- Team motivation
- Leadership Development
- Store displays
- Staff Supervision
- Employee Scheduling
- Opening and closing procedures
- Relationship building and management
- Sales Strategies
- Team Development
- Retail Sales Techniques
Additional Information
Dedicated worker with excellent verbal and written skills accompanied by strong communication and organisational abilities providing the capacity to work as a dedicated team player who can be relied upon by the company to achieves its goals as well as being bale to manage multiple tasks simultaneously and consistently meet dead lines.
References
- Rebecca Brown, Manager, Ooh La La, 0468 998 283
- Roberta Cichcial, Area Manager, Catalog clothing, 0402 589 334
- Tahlia Buccella, Manager, Suji Kim Collection, 0421 561 408
Languages
Italian
Elementary
Timeline
Store Manager
Catalog clothing
12.2019 - 02.2023
Assistant manger
Suji Kim collection
04.2015 - 11.2019
Sales assistant
Ooh La La
01.2011 - 03.2015
Store Manager
Tiny Treasures
03.2003 - 12.2010
Sales assistant
Exit boutique
01.1986 - 02.1997
year 12 equivalent -
Broadmeadows secondary college
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