Summary
Overview
Work History
Education
Skills
Professional Development Training
Licenses Clearances
Telephone Number
Key Strengths Skills Attributes
References
Timeline
TruckDriver

ADELLE BROOKS

Darwin,Northern Territory

Summary

A hardworking, dedicated professional, I am putting forward my expression of interest into the mining industry. I believe I have all the qualities to assist any company and the team to achieve targets. I have an unusual talent for turning sometimes challenges into solutions within company guidelines. I have excellent attention-to-detail and I am committed to delivering great work in a team and individual scenarios. With my genuine interest in this area and transferable attributes and skills, I am confident of my ability to perform exceptionally well in any capacity.

Overview

25
25
years of professional experience

Work History

Customer Service Officer

Bunnings Darwin
Darwin, NT
06.2022 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Completed data entry to record call notes, suggestions and questions.
  • Assisted call-in customers with questions and orders.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Responded to customer calls and emails to answer questions about products and services.
  • Provided primary customer support to internal and external customers.
  • Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
  • Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
  • Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
  • Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
  • Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
  • Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
  • Promptly responded to inquiries and requests from prospective customers.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Trade Specialist

Bunnings Trade
Darwin, NT
02.2022 - 06.2022
  • Collaborated with sales teams to ensure quotes were competitive and aligned with company objectives.
  • Contributed to revenue growth by collaborating with sales teams to win business opportunities through strategic quoting practices.
  • Increased quote turnaround time by optimizing workflow processes within the quoting department.
  • Stayed current on industry trends and competitor pricing strategies to maintain a competitive edge in the marketplace.
  • Enhanced customer satisfaction by providing accurate and timely quotes for products and services.
  • All so participated in the SIT safety committee.

Trade Quoter

Bunnings Darwin
Darwin, NT
12.2018 - 02.2022
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked effectively in fast-paced environments.
  • Organized and detail-oriented with a strong work ethic.
  • Self-motivated, with a strong sense of personal responsibility.
  • Learned and adapted quickly to new technology and software applications.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.

Special Orders Consultant

Bunnings Warehouse
Darwin, NT
01.2016 - 12.2018
  • Providing customers with solutions that meet their requirements over the phone and in person
  • Assisting customers with ordering of stock that isn't readily available in store
  • Being able to utilize different computer software within the organization
  • Working with all team members for the best outcome for the customer
  • Being able to work unsupervised at all times and planning events
  • Following up with customer inquiries in our system to convert the opportunity into sales
  • Advising customers on the day of their order arriving into store for pick up or delivery
  • Working with our Goods inwards area to the dispatch area for customer deliveries, from local to remote areas for the Northern Territory
  • Taking money over the counter or phone
  • Balancing of sales at the end of each day
  • Being punctual.

Administration Assistant

VIP Lawns & Gardens
Darwin, NT
01.2010 - 11.2016
  • Managing all aspects of the business, including: Liaising with customers and preparing quotes
  • Offering advice on appropriate works for garden solutions including: Irrigation, Clean-up, Mulching, Weeding prevention, Lawn fertilizing
  • Managing the financial accounting requirements including accounts payable and receivable.
  • Performed planting, watering, mulching, and edging of lawns.
  • Performed seasonal clean-up tasks to maintain organized outdoor spaces throughout the year.
  • Operated landscaping equipment with focus on safety and machine longevity.

Sales Representative

Telstra Business Centre - Darwin, NT
Darwin, NT
01.2008 - 01.2010
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Prioritized helping customers over completing other routine tasks in store.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Recommended complementary purchases to customers, increasing revenue.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.

IP Commercial Specialist

Telstra Country Wide, Southern Region - Mildura, VIC
Mildura, VIC
01.2007 - 01.2008
  • Implemented process improvements that streamlined operations and reduced costs within the department.
  • Evaluated competitor offerings regularly, adapting company strategies accordingly to maintain a competitive edge in the marketplace.
  • Provided exceptional customer service by addressing issues promptly and ensuring complete satisfaction throughout all transactions.
  • Collaborated with cross-functional teams to develop innovative strategies for reaching untapped markets and increasing sales revenues.
  • Developed sales tracking methods and managed analytics to determine pricing and profitability strategies.
  • Consistently exceeded sales targets by employing effective prospecting techniques and establishing rapport with potential customers quickly.
  • Utilized data-driven insights to optimize pricing strategies, resulting in increased profitability without sacrificing customer satisfaction or loyalty.
  • Mentored junior colleagues, fostering a collaborative team environment and improving overall performance.
  • Demonstrated exceptional adaptability by thriving in a fast-paced commercial environment, consistently meeting deadlines and delivering high-quality outcomes for clients.
  • Conducted thorough reviews of operations to devise and deploy improvement strategies.

Account Executive

Telstra Country Wide, Southern Region - Mildura, VIC
Mildura, VIC
04.2003 - 01.2007
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Built diverse and consistent sales portfolio.
  • Informed customers of promotions to increase sales productivity and volume.
  • Contributed to event marketing, sales and brand promotion.
  • Selected correct products based on customer needs, product specifications and applicable regulations.

Acquisition Sales Representative

Telstra Country Wide - Darwin, NT
01.2001 - 01.2003
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Trained and mentored new sales representatives.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.

Communications Consultant/Sales Professional

Telstra, Consumer & Commercial - Darwin, NT
01.1999 - 01.2002
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Responded to customer calls and emails to answer questions about products and services.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

Year 10 -

Nightcliff High School
Darwin, NT

Skills

  • Integrity and Honesty
  • MS Office
  • Customer Relationship Management
  • Project Leadership
  • Client Engagement
  • Attention to Detail
  • Problem-Solving
  • Team Leadership & Development
  • Work Planning and Prioritization
  • Continuous Improvement
  • Cultural Awareness
  • Data Analytics

Professional Development Training

  • DC - Inventory
  • COS
  • Oracle
  • CCRM
  • Cisco Training
  • IP Data End to End Delivery
  • IP Delivery for Project Managers
  • Frontline Manager Program
  • Account Management Program 1-4
  • Portfolio Development & Management Cycle
  • Business Opportunity Development
  • EEO Training for EEO Officer to Local Office

Licenses Clearances

  • NT Driver's Licence HR
  • Work safely at heights
  • White Card
  • Elevating work platform
  • LF Forklift Truck
  • Enter & Work in Confined Spaces
  • Police Clearance

Telephone Number

0474 173 363

Key Strengths Skills Attributes

  • Customer focussed
  • Sales focussed
  • Compliance
  • Able to work unsupervised
  • Outgoing & friendly
  • Procedural
  • Motivated
  • Physically fit
  • Initiative
  • Willingness to work
  • Attention to detail
  • Committed
  • Accountable
  • Negotiate
  • Professional
  • Diligent
  • Helpful
  • Mentoring & supervising
  • Risk Assessment
  • Resolving issues
  • Communicate

References

Theo Kastellorizios, Account Manager, Bunnings Warehouse, 0419 924 859

Timeline

Customer Service Officer

Bunnings Darwin
06.2022 - Current

Trade Specialist

Bunnings Trade
02.2022 - 06.2022

Trade Quoter

Bunnings Darwin
12.2018 - 02.2022

Special Orders Consultant

Bunnings Warehouse
01.2016 - 12.2018

Administration Assistant

VIP Lawns & Gardens
01.2010 - 11.2016

Sales Representative

Telstra Business Centre - Darwin, NT
01.2008 - 01.2010

IP Commercial Specialist

Telstra Country Wide, Southern Region - Mildura, VIC
01.2007 - 01.2008

Account Executive

Telstra Country Wide, Southern Region - Mildura, VIC
04.2003 - 01.2007

Acquisition Sales Representative

Telstra Country Wide - Darwin, NT
01.2001 - 01.2003

Communications Consultant/Sales Professional

Telstra, Consumer & Commercial - Darwin, NT
01.1999 - 01.2002

Year 10 -

Nightcliff High School
ADELLE BROOKS