A hardworking, dedicated professional, I am putting forward my expression of interest into the mining industry. I believe I have all the qualities to assist any company and the team to achieve targets. I have an unusual talent for turning sometimes challenges into solutions within company guidelines. I have excellent attention-to-detail and I am committed to delivering great work in a team and individual scenarios. With my genuine interest in this area and transferable attributes and skills, I am confident of my ability to perform exceptionally well in any capacity.
Overview
25
25
years of professional experience
Work History
Customer Service Officer
Bunnings Darwin
Darwin, NT
06.2022 - Current
Skilled at working independently and collaboratively in a team environment.
Adaptable and proficient in learning new concepts quickly and efficiently.
Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Completed data entry to record call notes, suggestions and questions.
Assisted call-in customers with questions and orders.
Streamlined communication between customers and internal departments for timely issue resolution.
Responded to customer calls and emails to answer questions about products and services.
Provided primary customer support to internal and external customers.
Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
Promptly responded to inquiries and requests from prospective customers.
Maintained up-to-date knowledge of product and service changes.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Met customer call guidelines for service levels, handle time and productivity.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Trade Specialist
Bunnings Trade
Darwin, NT
02.2022 - 06.2022
Collaborated with sales teams to ensure quotes were competitive and aligned with company objectives.
Contributed to revenue growth by collaborating with sales teams to win business opportunities through strategic quoting practices.
Increased quote turnaround time by optimizing workflow processes within the quoting department.
Stayed current on industry trends and competitor pricing strategies to maintain a competitive edge in the marketplace.
Enhanced customer satisfaction by providing accurate and timely quotes for products and services.
All so participated in the SIT safety committee.
Trade Quoter
Bunnings Darwin
Darwin, NT
12.2018 - 02.2022
Adaptable and proficient in learning new concepts quickly and efficiently.
Skilled at working independently and collaboratively in a team environment.
Worked well in a team setting, providing support and guidance.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Worked effectively in fast-paced environments.
Organized and detail-oriented with a strong work ethic.
Self-motivated, with a strong sense of personal responsibility.
Learned and adapted quickly to new technology and software applications.
Strengthened communication skills through regular interactions with others.
Paid attention to detail while completing assignments.
Proven ability to learn quickly and adapt to new situations.
Passionate about learning and committed to continual improvement.
Special Orders Consultant
Bunnings Warehouse
Darwin, NT
01.2016 - 12.2018
Providing customers with solutions that meet their requirements over the phone and in person
Assisting customers with ordering of stock that isn't readily available in store
Being able to utilize different computer software within the organization
Working with all team members for the best outcome for the customer
Being able to work unsupervised at all times and planning events
Following up with customer inquiries in our system to convert the opportunity into sales
Advising customers on the day of their order arriving into store for pick up or delivery
Working with our Goods inwards area to the dispatch area for customer deliveries, from local to remote areas for the Northern Territory
Taking money over the counter or phone
Balancing of sales at the end of each day
Being punctual.
Administration Assistant
VIP Lawns & Gardens
Darwin, NT
01.2010 - 11.2016
Managing all aspects of the business, including: Liaising with customers and preparing quotes
Offering advice on appropriate works for garden solutions including: Irrigation, Clean-up, Mulching, Weeding prevention, Lawn fertilizing
Managing the financial accounting requirements including accounts payable and receivable.
Performed planting, watering, mulching, and edging of lawns.
Performed seasonal clean-up tasks to maintain organized outdoor spaces throughout the year.
Operated landscaping equipment with focus on safety and machine longevity.
Sales Representative
Telstra Business Centre - Darwin, NT
Darwin, NT
01.2008 - 01.2010
Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Generated additional sales opportunities with upselling and cross-selling techniques.
Expanded customer base through cold calling, networking, and relationship building.
Increased sales revenue by identifying and targeting high-potential accounts.
Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Retained excellent client satisfaction ratings through outstanding service delivery.
Used customer insights to develop innovative sales strategies to increase sales.
Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Managed customer accounts to secure customer satisfaction and repeat business.
Prioritized helping customers over completing other routine tasks in store.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Recommended complementary purchases to customers, increasing revenue.
Built customer loyalty and retention by delivering excellent shopping experiences.
Developed strong rapport with customers and created positive impression of business.
IP Commercial Specialist
Telstra Country Wide, Southern Region - Mildura, VIC
Mildura, VIC
01.2007 - 01.2008
Implemented process improvements that streamlined operations and reduced costs within the department.
Evaluated competitor offerings regularly, adapting company strategies accordingly to maintain a competitive edge in the marketplace.
Provided exceptional customer service by addressing issues promptly and ensuring complete satisfaction throughout all transactions.
Collaborated with cross-functional teams to develop innovative strategies for reaching untapped markets and increasing sales revenues.
Developed sales tracking methods and managed analytics to determine pricing and profitability strategies.
Consistently exceeded sales targets by employing effective prospecting techniques and establishing rapport with potential customers quickly.
Utilized data-driven insights to optimize pricing strategies, resulting in increased profitability without sacrificing customer satisfaction or loyalty.
Mentored junior colleagues, fostering a collaborative team environment and improving overall performance.
Demonstrated exceptional adaptability by thriving in a fast-paced commercial environment, consistently meeting deadlines and delivering high-quality outcomes for clients.
Conducted thorough reviews of operations to devise and deploy improvement strategies.
Account Executive
Telstra Country Wide, Southern Region - Mildura, VIC
Mildura, VIC
04.2003 - 01.2007
Increased client satisfaction by building strong relationships and addressing their needs promptly.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Conducted regular account reviews to identify areas for improvement and ensure continued success.
Educated clients on new products or services to increase customer engagement with brand.
Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Collaborated with sales team to identify potential upsell opportunities and expand client base.
Negotiated contract terms with clients, securing favorable agreements for both parties.
Monitored and analyzed customer feedback to identify opportunities for improvement.
Coordinated with internal teams to facilitate prompt delivery of client projects.
Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Built diverse and consistent sales portfolio.
Informed customers of promotions to increase sales productivity and volume.
Contributed to event marketing, sales and brand promotion.
Selected correct products based on customer needs, product specifications and applicable regulations.
Acquisition Sales Representative
Telstra Country Wide - Darwin, NT
01.2001 - 01.2003
Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Generated additional sales opportunities with upselling and cross-selling techniques.
Expanded customer base through cold calling, networking, and relationship building.
Increased sales revenue by identifying and targeting high-potential accounts.
Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Retained excellent client satisfaction ratings through outstanding service delivery.
Used customer insights to develop innovative sales strategies to increase sales.
Trained and mentored new sales representatives.
Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Managed customer accounts to secure customer satisfaction and repeat business.
Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Communications Consultant/Sales Professional
Telstra, Consumer & Commercial - Darwin, NT
01.1999 - 01.2002
Handled customer inquiries and suggestions courteously and professionally.
Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Responded to customer calls and emails to answer questions about products and services.
Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Placed outbound customer service or customer satisfaction calls to follow up on issues.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Streamlined call flow processes for more efficient response times and increased productivity.
Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Maintained up-to-date knowledge of product and service changes.
Exhibited high energy and professionalism when dealing with clients and staff.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Year 10 -
Nightcliff High School
Darwin, NT
Skills
Integrity and Honesty
MS Office
Customer Relationship Management
Project Leadership
Client Engagement
Attention to Detail
Problem-Solving
Team Leadership & Development
Work Planning and Prioritization
Continuous Improvement
Cultural Awareness
Data Analytics
Professional Development Training
DC - Inventory
COS
Oracle
CCRM
Cisco Training
IP Data End to End Delivery
IP Delivery for Project Managers
Frontline Manager Program
Account Management Program 1-4
Portfolio Development & Management Cycle
Business Opportunity Development
EEO Training for EEO Officer to Local Office
Licenses Clearances
NT Driver's Licence HR
Work safely at heights
White Card
Elevating work platform
LF Forklift Truck
Enter & Work in Confined Spaces
Police Clearance
Telephone Number
0474 173 363
Key Strengths Skills Attributes
Customer focussed
Sales focussed
Compliance
Able to work unsupervised
Outgoing & friendly
Procedural
Motivated
Physically fit
Initiative
Willingness to work
Attention to detail
Committed
Accountable
Negotiate
Professional
Diligent
Helpful
Mentoring & supervising
Risk Assessment
Resolving issues
Communicate
References
Theo Kastellorizios, Account Manager, Bunnings Warehouse, 0419 924 859
Timeline
Customer Service Officer
Bunnings Darwin
06.2022 - Current
Trade Specialist
Bunnings Trade
02.2022 - 06.2022
Trade Quoter
Bunnings Darwin
12.2018 - 02.2022
Special Orders Consultant
Bunnings Warehouse
01.2016 - 12.2018
Administration Assistant
VIP Lawns & Gardens
01.2010 - 11.2016
Sales Representative
Telstra Business Centre - Darwin, NT
01.2008 - 01.2010
IP Commercial Specialist
Telstra Country Wide, Southern Region - Mildura, VIC
01.2007 - 01.2008
Account Executive
Telstra Country Wide, Southern Region - Mildura, VIC