Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

ADELLE BROOKS

Darwin,Northern Territory

Summary

A hardworking, dedicated professional, I am putting forward my expression of interest into the Property Valuation industry. I believe I have all the qualities to assist any company and the team to achieve targets. I have an unusual talent for turning sometimes challenges into solutions within company guidelines. I have excellent attention-to-detail and I am committed to delivering great work in a team and individual scenarios. With my genuine interest in this area and transferable attributes and skills, I am confident of my ability to perform exceptionally well in any capacity. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive experience.

Overview

26
26
years of professional experience
1
1
Certification

Work History

HR Driver - Pre Cyclone Roadside Collection

Corestaff
Darwin, NT
09.2024 - 10.2024
  • Incident-free while driving with 2-3 passengers on board. Isuzu 6-wheeled curtain slider has a capacity of up to 10 tonnes with a back tray lift.
  • Maneuvering in and between tight streets incident-free.
  • Working as a team, providing clear instructions with other trucks and backup vehicles.
  • Ensuring the team were kept hydrated.
  • Assisting the team in carrying heavy items when required, loading them into the back of the truck.
  • Communicating with management throughout the day on a daily basis.
  • Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
  • Documented daily mileage, fuel, and waste data.
  • 3-4 deliveries per day to Shoal Bay Waste Management Station.
  • Utilizing UHF radio (CH 19) while on-site at the Shoal Bay Waste Management, when required.

MST

CORESTAFF
McArthur River Mining, NT
08.2024 - 09.2024
  • Maintenance for campsite, which included the following:
  • Completed all inductions efficiently.
  • Completed a full medical.
  • Followed all safety procedures.
  • 12-hour day shifts, 2 on, 2 off roster, FIFO.
  • Removing general waste from outside rooms, utilising a buggy daily.
  • Cleaned garden areas, removing large quantities of leaves around the wet mess areas.
  • Trimmed shrubs with a hedge trimmer and removed any fallen branches.
  • Kept lawn areas green around the managers' quarters and general areas.
  • Potable water testing, to ensure the water is drinkable, and recording daily, along with the pool testing.
  • Room maintenance when required: replacement of mattresses, cupboards.
  • Reported any works required for plumbers, for example, water leaks from hot water cylinders.
  • Collecting staff from the Administration site and the local mine site airport to the campsite, driving a Mercedes 60-seater passenger bus.
  • Driving to Borroloola from the mine site to collect staff for their shifts, communicating via UHF radio when leaving and arriving at the campsite.

Customer Service Officer

Bunnings Darwin
Darwin, NT
06.2022 - 07.2024
  • Skilled at working independently and collaboratively in a team environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Answered customer inquiries via telephone, email and face-to-face contact.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Completed data entry to record call notes, suggestions, and questions.
  • Assisted call-in customers with questions and orders.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Responded to customer calls and emails to answer questions about products and services.
  • Provided primary customer support to internal and external customers.
  • Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
  • Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
  • Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
  • Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
  • Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
  • Contributed to the achievement of departmental targets by consistently meeting key performance indicators.
  • Promptly responded to inquiries and requests from prospective customers.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.
  • Met customer call guidelines for service levels, handle time, and productivity.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Trade Specialist

Bunnings Trade
Darwin, NT
02.2022 - 06.2022
  • Collaborated with sales teams to ensure quotes were competitive and aligned with company objectives.
  • Contributed to revenue growth by collaborating with sales teams to win business opportunities through strategic quoting practices.
  • Increased quote turnaround time by optimizing workflow processes within the quoting department.
  • Stayed current on industry trends and competitor pricing strategies to maintain a competitive edge in the marketplace.
  • Enhanced customer satisfaction by providing accurate and timely quotes for products and services.
  • All so participated in the SIT safety committee.

Trade Quoter

Bunnings Darwin
Darwin, NT
12.2018 - 02.2022
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked effectively in fast-paced environments.
  • Organized and detail-oriented with a strong work ethic.
  • Self-motivated, with a strong sense of personal responsibility.
  • Learned and adapted quickly to new technology and software applications.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.

Special Orders Consultant

Bunnings Warehouse
Darwin, NT
01.2016 - 12.2018
  • Providing customers with solutions that meet their requirements over the phone and in person
  • Assisting customers with ordering of stock that isn't readily available in store
  • Being able to utilize different computer software within the organization
  • Working with all team members for the best outcome for the customer
  • Being able to work unsupervised at all times and planning events
  • Following up with customer inquiries in our system to convert the opportunity into sales
  • Advising customers on the day of their order arriving into store for pick up or delivery
  • Working with our Goods inwards area to the dispatch area for customer deliveries, from local to remote areas for the Northern Territory
  • Taking money over the counter or phone
  • Balancing of sales at the end of each day
  • Being punctual.

Administration Assistant

VIP Lawns & Gardens
Darwin, NT
01.2010 - 11.2016
  • Managing all aspects of the business, including: Liaising with customers and preparing quotes
  • Offering advice on appropriate works for garden solutions including: Irrigation, Clean-up, Mulching, Weeding prevention, Lawn fertilizing
  • Managing the financial accounting requirements including accounts payable and receivable.
  • Performed planting, watering, mulching, and edging of lawns.
  • Performed seasonal clean-up tasks to maintain organized outdoor spaces throughout the year.
  • Operated landscaping equipment with focus on safety and machine longevity.

Sales Representative

Telstra Business Centre - Darwin, NT
Darwin, NT
01.2008 - 01.2010
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Prioritized helping customers over completing other routine tasks in store.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Recommended complementary purchases to customers, increasing revenue.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.

IP Commercial Specialist

Telstra Country Wide, Southern Region - Mildura, VIC
Mildura, VIC
01.2007 - 01.2008
  • Implemented process improvements that streamlined operations and reduced costs within the department.
  • Evaluated competitor offerings regularly, adapting company strategies accordingly to maintain a competitive edge in the marketplace.
  • Provided exceptional customer service by addressing issues promptly and ensuring complete satisfaction throughout all transactions.
  • Collaborated with cross-functional teams to develop innovative strategies for reaching untapped markets and increasing sales revenues.
  • Developed sales tracking methods and managed analytics to determine pricing and profitability strategies.
  • Consistently exceeded sales targets by employing effective prospecting techniques and establishing rapport with potential customers quickly.
  • Utilized data-driven insights to optimize pricing strategies, resulting in increased profitability without sacrificing customer satisfaction or loyalty.
  • Mentored junior colleagues, fostering a collaborative team environment and improving overall performance.
  • Demonstrated exceptional adaptability by thriving in a fast-paced commercial environment, consistently meeting deadlines and delivering high-quality outcomes for clients.
  • Conducted thorough reviews of operations to devise and deploy improvement strategies.

Account Executive

Telstra Country Wide, Southern Region - Mildura, VIC
Mildura, VIC
04.2003 - 01.2007
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Built diverse and consistent sales portfolio.
  • Informed customers of promotions to increase sales productivity and volume.
  • Contributed to event marketing, sales and brand promotion.
  • Selected correct products based on customer needs, product specifications and applicable regulations.

Acquisition Sales Representative

Telstra Country Wide - Darwin, NT
01.2001 - 01.2003
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Trained and mentored new sales representatives.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.

Communications Consultant/Sales Professional

Telstra, Consumer & Commercial - Darwin, NT
01.1999 - 01.2002
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Responded to customer calls and emails to answer questions about products and services.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

Year 10 Certificate -

Nightcliff High School
Darwin, NT

Skills

  • Customer Service
  • Computer Skills
  • Adaptable to different environments
  • Work as an individual and as a team
  • Reliability
  • Punctuality
  • Communication skills: face-to-face, phone, web meetings, and email
  • Multitasking skills
  • Problem-solving abilities
  • Reliability
  • GPS and route planning
  • Continuing education: I enjoy learning
  • Research skills
  • Professionalism

Certification

  • Work safely in the construction industry (CPCCHS1001A Certificate 1)
  • White card
  • First Aid (HLTAID011)
  • Basic Emergency Life Support (HLTAID010)
  • Cardiopulmonary Resuscitation (HLTAID009)
  • Forklift / EWP
  • HR Drivers Licence
  • Work Safely at Heights
  • Enter and Work in Confined Spaces
  • Working with Children
  • Police Clearance

References

References available upon request.

Timeline

HR Driver - Pre Cyclone Roadside Collection

Corestaff
09.2024 - 10.2024

MST

CORESTAFF
08.2024 - 09.2024

Customer Service Officer

Bunnings Darwin
06.2022 - 07.2024

Trade Specialist

Bunnings Trade
02.2022 - 06.2022

Trade Quoter

Bunnings Darwin
12.2018 - 02.2022

Special Orders Consultant

Bunnings Warehouse
01.2016 - 12.2018

Administration Assistant

VIP Lawns & Gardens
01.2010 - 11.2016

Sales Representative

Telstra Business Centre - Darwin, NT
01.2008 - 01.2010

IP Commercial Specialist

Telstra Country Wide, Southern Region - Mildura, VIC
01.2007 - 01.2008

Account Executive

Telstra Country Wide, Southern Region - Mildura, VIC
04.2003 - 01.2007

Acquisition Sales Representative

Telstra Country Wide - Darwin, NT
01.2001 - 01.2003

Communications Consultant/Sales Professional

Telstra, Consumer & Commercial - Darwin, NT
01.1999 - 01.2002

Year 10 Certificate -

Nightcliff High School

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