Adelle Cross
Carrum Downs,VIC
Summary
Experienced individual providing high-quality of administration, Accounts Payable/Receivable. Highly organized and detail-oriented with great multitasking and task prioritization skills. Organized and dependable successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities and Ready to help team achieve company goals.
Overview
20
20
years of professional experience
Work History
Accounts and Administration Officer
CNW Electrical Wholesale
07.2011 - Current
- Review and process all accounts payable and receivable and petty cash
- Raise and manage end to end supplier returns
- All branch administration, Banking, OH&S, assisting Branch Manager in day-to-day activity
- Reviewing account information to identify any issues that may need to be addressed by supervisors
- Branch Safety Compliance
- Chief Fire Warden, First Aid Officer and OH&S Rep
Online Team Member
Woolworths Group
04.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Completed online orders with precision and timeliness, ensuring a smooth delivery process for customers.
- Maintained excellent product knowledge to provide informed recommendations to customers based on their unique needs.
- Provided exceptional customer service by resolving issues quickly, professionally, and empathetically.
Cashier
BP Service Station - Casual
01.2015 - 08.2021
- Receive payment by cash, credit cards, vouchers.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Greet customers entering establishments.
- Answer customers' questions, and provide information on procedures or policies.
- Calculate total payments received during a time period, and reconcile this with total sales.
- Assist with duties in other areas of the store, such as monitoring all fuel pumps, stock items in store and fridge area, along with cleaning of site.
- Assist in set up of store promotions and store layout
National Payphones Cleaning Data Coordinator
Service Stream Communications
08.2007 - 06.2011
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
- Review records or reports pertaining to activities to monitor work activities.
- Prepare and issue work schedules, deadlines.
- Compute figures such as balances, totals.
- Compile, and prepare reports and correspondence required by management.
- Develop or update procedures, policies, or standards.
- Use computers for various applications, such as database management or word processing.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Scheduling Coordinator and Administration
Telstra
12.2003 - 08.2007
- Prepare recoverable damage packs for collection action
- Schedule correct work team for repair or damage
- Arrange permits for works to be completed in a safe and timely manner
- Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Refer unresolved customer grievances to designated departments for further investigation.
- Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Education
High School Diploma -
Kings Meadows High School
Kings Meadows, TAS11.1993
Skills
Coordination
- Critical Thinking
- Judgment and Decision Making
- Time Management
- Administration and Management
- Accounts payable and receivable
- Payment processing
- Product restocking
- Staff supervision
- Organizational skills
- Multitasking capabilities
- Office Administration
Timeline
Online Team Member
Woolworths Group
04.2023 - Current
Cashier
BP Service Station - Casual
01.2015 - 08.2021
Accounts and Administration Officer
CNW Electrical Wholesale
07.2011 - Current
National Payphones Cleaning Data Coordinator
Service Stream Communications
08.2007 - 06.2011
Scheduling Coordinator and Administration
Telstra
12.2003 - 08.2007
High School Diploma -
Kings Meadows High School
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