Summary
Overview
Work History
Skills
Timeline
Generic

Adelle Stevenson

Inala,QLD

Summary

Reliable and loyal long standing retail volunteer with St Vincent de Paul Society at Sumner. I have become confident at providing personalised and engaging customer service with an eye for sustainable fashion and repurposing with purpose. I am now knowledgeable of merchandising, leadership, growth and sustainability. I have a first hand appreciation for all volunteers and the role they play in supporting the retail operations as a whole. As a key holder of a store that was without a store manager for a brief period this year, I have gained extensive experience in this role as a whole. I am keen to apply for this position and further develop my skills in areas such as retail strategies and gain further insight into retail operations in general. I am well rehearsed in end of day banking and opening/closing of stores and I still like to ensure that the store is left tidy and clean for the customers on the following day such as cleaning mirrors, ensuring the POS is clear of any non essential items, the dressing rooms are clear, the toy area is tidied and the books are neat. I may not have the minimum three years experience that is required for this position, but I am willing to learn and strive for continuous improvement in an area and place that I have learnt to love. I have had previous positions in supervisory roles and back filled in positions such as Store Manager and although I do not purport to know everything, I already know how to lead and deal with volunteers, delegate tasks in order of priority to others to ensure that as a team we can all achieve key targets and operational outcomes. I am a dedicated and dependable person with already formed excellent relationships with volunteers at Vinnies but I also have a superior work ethic and am extremely keen to learn more.

Overview

29
29
years of professional experience

Work History

Retail Volunteer

St Vincent De Paul Society Queensland
03.2021 - Current
  • Stocked merchandise, ensuring all items are tagged and labelled, and arranging according to size or colour.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Managed efficient cash register operations.
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.

Picking Supervisor

Star Trak
01.2000 - 01.2013
  • Supervised ongoing daily production phases.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Oversaw loading and unloading of packages in warehouse.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Cultivated professional working relationships with peers and supervisors.
  • Worked fast to meet assigned daily picking quotas.
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.

Picker and Packer

Electronic Arts
01.1995 - 01.2000
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Replenished items taken from shelves, safely using equipment to lift and organize products.
  • On call supervisor to assist employees with all queries or issues.
  • Established and maintained positive relationships with customers and vendors through excellent customer service.
  • Kept work areas neat, clean and free from debris.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Reviewed order slips, picked products and staged merchandise to be shipped.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Worked fast to meet assigned daily picking quotas.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.

Skills

  • Donation Receiving, Handling and Sorting
  • Operate QDOS and complete end of day banking
  • Adaptable and Flexible
  • Strong Communication and Interpersonal Skills
  • Excellent Written and Verbal Communication
  • Basic Computer Proficiency and Microsoft Office
  • Register Opening and Closing
  • Retail Support
  • Display Set-Up
  • Customer Satisfaction
  • Exceeding Customer Expectations
  • Customer Assistance
  • Store Policies and Procedures
  • Issuing Receipts, using gift cards and vouchers in epic retail sales
  • Item Ticketing and Pricing

Timeline

Retail Volunteer

St Vincent De Paul Society Queensland
03.2021 - Current

Picking Supervisor

Star Trak
01.2000 - 01.2013

Picker and Packer

Electronic Arts
01.1995 - 01.2000
Adelle Stevenson