Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organisational performance
· Coordinated appointment schedules to minimise client wait time and optimise salon efficenty
· Managed waiting room and client callback systems to enure smooth and timely treatment process
· Established and maintained excellent client relationships
· Provided guests with detailed knowledge of beauty products and treatments, ensuring they were informed and satisfied
· Maintained up-to-date knowledge of products and treatments through continuous learning and training
· Conducted end of day inspections of therapists rooms to ensure equipment was turned off and clean to maintain hygienic environment
· Managed incoming calls, addressing inquiries and providing information to clients
· Encouraged harmonious work environment amounts the therapists
· Managed and coordinated meal breaks
· Oversaw the delivery process, confirming receipts and conducting regular product inventory checks to maintain optimal stock levels
· Responsible for opening and closing the store, including logging into the system, unlocking/locking doors and ensuring premises were secure