History of achieving demanding delivery targets and maintaining high customer satisfaction with an open and clear communication style. Proficient in high-level customer service, updating computer systems and coordinating paperwork.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hire & Transport Coordinator
Toyota Material Handling Australia
02.2023 - Current
Streamline short-term rental operations by coordinating with internal and external stakeholders.
Optimize fleet utilization through analysis of KPI-based reports.
Enhance operational efficiency by developing and implementing new systems for hire and transport processes.
Facilitate efficient logistics by arranging transportation with third-party providers.
Improve internal communication by creating and maintaining tools for used equipment sales.
Provide timely support to customers by coordinating hire equipment to assist with breakdowns.
Maintain a well-organized yard by performing tasks such as equipment movement, organization, and cleaning.
Manage rental agreements by generating, processing, and filing rental agreements and credits.
Ensure accurate record-keeping through diligent general filing
All Rounder
Speed Gas
06.2021 - 02.2023
Execute timely and efficient delivery of gas cylinders to customers and distributors in Melbourne and Sydney.
Optimize truck loading and unloading by balancing loads and ensuring safe transportation.
Install and maintain gas infrastructure by utilising crane trucks to install bulk gas tanks in industrial and residential settings.
Ensure product quality through LPG bottle filling, maintenance, and packaging.
Fulfill customer orders by accurately picking, packing, and routing deliveries.
Optimize delivery routes by geographically routing delivery manifests daily.
Manage driver assignments by allocating and organising driver runs as needed.
Provide exceptional customer service by liaising with customers to find optimal solutions.
Process customer orders to initiate new deliveries.
Facilitate employee onboarding by providing comprehensive training to new hires.
Deliver training programs to new & current employees both locally and interstate
Bartender & Bottle O attendant
Inkerman Hotel
12.2020 - 03.2022
Beverage Service: Pulling Beers and prepare drinks.
Customer Service: Efficiently take orders and handle cash transactions.
Maintain Cleanliness: Adhere to strict cleaning and closing procedures.
Inventory Management: Implement FIFO principles for restocking.
Retail Sales: Process bottle shop sales and provide customer assistance.
BOH & FOH
Hungry Jacks
05.2019 - 08.2020
Customer Service: Efficiently take orders and address minor customer concerns.
Point-of-Sale Operations: Proficient in using POS systems for transactions.
Maintain Cleanliness: Adhere to strict cleaning procedures to ensure a hygienic environment.
Back-of-House Support: Contribute to general maintenance tasks to optimize operational efficiency.
BOH
McDonalds
06.2017 - 01.2018
Maintain Cleanliness: Adhere to rigorous cleaning procedures and sanitation standards.
Optimize Inventory: Efficiently stock and rotate food items to minimize waste.
Food Preperation
Education
Bachelor of Business - Management
Swinburne University of Technology
Online
06-2026
High School Diploma -
Brighton Secondary College
Brighton
12.2020
Skills
Customer Focused
Friendly & Approachable
Forward thinking
Analytical
Logistics management
Inventory tracking
Load planning
Negotiating rates
Adaptive team player
Customer relationship building
Certification
Transportation of Bulk Dangerous Goods Course
LF Forklift license
HR Drivers License
Barista Course
Accomplishments
Rotary Youth Leadership Award (RYLA) Rotary Australia • December 2019 I Attended the Rotary Youth Leadership Award (RYLA). The week-long program was designed to cultivate self-development and leadership skills, providing me with the opportunity to hone my communication and leadership abilities
Rotary Youth Exchange Program Rotary International • 2018 • Participated in a 12-month cultural exchange program to Finland, sponsored by Rotary International in 2018
Australian Scout Medallion Recipient
Timeline
Hire & Transport Coordinator
Toyota Material Handling Australia
02.2023 - Current
All Rounder
Speed Gas
06.2021 - 02.2023
Bartender & Bottle O attendant
Inkerman Hotel
12.2020 - 03.2022
BOH & FOH
Hungry Jacks
05.2019 - 08.2020
BOH
McDonalds
06.2017 - 01.2018
Transportation of Bulk Dangerous Goods Course
LF Forklift license
HR Drivers License
Barista Course
Bachelor of Business - Management
Swinburne University of Technology
High School Diploma -
Brighton Secondary College
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