Adesh Pratap Singh
Wollert,VIC
Summary
Driven by a results-focused approach, I enhanced team productivity and customer satisfaction at The Grand Homes through expert leadership and problem-solving. Skilled in inventory control and excellent communication, I successfully managed high-stress situations, leading to increased loyalty and repeat business. My background includes significant achievements in staff management and process improvement, contributing to operational excellence. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
BP
2023.08 - 2023.12
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Cashier and Restocking
Sales Advisor
H&M Clothing Store
2023.10 - 2024.05
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
Supervisor
The Grand Homes
2024.01 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Advanced Diploma - Civil Construction Design
Australian Engineering College
Victoria07.2026
BBA - Accounting And Business Management
La Trobe University
Melbourne, VIC06.2026
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Inventory Control
- Process Monitoring and Improvement
- Multitasking
- Problem-Solving
- Time Management
- Excellent Communication
Languages
Hindi
Full Professional
English
Full Professional
Punjabi
Full Professional
Timeline
Supervisor
The Grand Homes
2024.01 - Current
Sales Advisor
H&M Clothing Store
2023.10 - 2024.05
Customer Service Representative
BP
2023.08 - 2023.12
Advanced Diploma - Civil Construction Design
Australian Engineering College
BBA - Accounting And Business Management
La Trobe University
Similar Profiles
ANJU MARIA SHAJIANJU MARIA SHAJI
Customer Service Representative at BPCustomer Service Representative at BP
Arti Ram RamArti Ram Ram
Talent Acquisition Manager – Group Lead at BPTalent Acquisition Manager – Group Lead at BP
Toby SimonToby Simon
Assistant Manager at BPAssistant Manager at BP