Adhitha Adhitha
LEEMING,WA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
IT Assistant
Holosoft (Pvt) Ltd.
10.2021 - Current
- Responded to queries on phone, via email or through IT ticketing system.
- Installed and configured software and hardware.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
Internship Student
Communication Engineers Lanka (Pvt)Ltd
12.2020 - 03.2021
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Sorted, organized, and maintained files.
- Interacted with customers by phone, email, or in-person to provide information.
- Prepared project presentations and reports to assist senior staff.
Education
Bachelor of Electrical Engineering - Electrical And Electronic Engineering
Curtin University
Perth, WA03.2025
No Degree - Computer Networking
Cisco Networking Academy
11.2023
IELTS - English
• International English Language Testing System
02.2022
High School - Science And Computing
Lyceum International School
08.2018
Skills
- Expertise with Windows and Linux Operating Systems
- Software Experience with Microsoft Office, Matlab, Arduino, Oracle VM Virtual Box, Cisco Packet Tracer
- Database Administration
- Technical Support
- Customer Service
- Programming Languages (C, Java)
- Cybersecurity and Networking Practices
- Remote Support
Accomplishments
- Assistant PLC Chairman (Assistant Troop Leader) Lyceum Wattala scouts’ troop 2016-
2018. - Junior and Senior Prefect at Lyceum International School (W (2016/2017).
- House Captain at Lyceum International School (W (2016/2017).
- Public Speaking award at Lyceum International School (2015, 2016, 2017)
- Winner of Interhouse Drama Competition at Lyceum International School Wattala. (2016, 2017)
Timeline
IT Assistant
Holosoft (Pvt) Ltd.
10.2021 - Current
Internship Student
Communication Engineers Lanka (Pvt)Ltd
12.2020 - 03.2021
Bachelor of Electrical Engineering - Electrical And Electronic Engineering
Curtin University
No Degree - Computer Networking
Cisco Networking Academy
IELTS - English
• International English Language Testing System
High School - Science And Computing
Lyceum International School
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