Adhithiya VT
Bundoora,Australia
Summary
Customer service and education professional with over 3 years of experience delivering exceptional customer interactions and academic instruction. Proven ability to communicate complex information clearly, manage team dynamics, and adapt to diverse customer and student needs. Recognized for outstanding service, team collaboration, and problem-solving skills in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Assistant Professor
AMET University
02.2020 - 07.2021
- Company Overview: Department of Petroleum Engineering
- Taught and communicated complex engineering concepts to 6th and 7th semester students, ensuring high student engagement and understanding
- Assisted with NAAC documentation work, collaborating with senior professors to organize and streamline the process
- Acted as a question paper setter for final semester exams, demonstrating attention to detail and leadership
- Developed excellent communication and presentation skills through regular lectures and student interactions
- Department of Petroleum Engineering
Customer Service Representative
Leafstar Pty Ltd
11.2018 - 09.2019
- Provided face-to-face customer service, ensuring positive interactions throughout shifts
- Managed inventory, restocking tobacco, confectionery, and drinks
- Prepared food items and maintained product displays to meet customer demand
Customer Service Attendant
Calstores Australia
07.2017 - 09.2019
- Delivered high-quality customer service, including assisting customers, restocking, and cash handling
- Trained and mentored night shift team members, ensuring smooth operations
- Achieved recognition as the best employee during a Mystery Shopper evaluation
Marketing Assistant (Internship)
Perth College of Business and Technology
01.2016 - 02.2016
- Assisted with administrative tasks, customer outreach, and marketing initiatives
Education
Doctor of Philosophy (PhD) - Chemical Engineering
Royal Melbourne Institute of Technology (RMIT)
12.2024
Master of Engineering - Oil and Gas
University of Western Australia
01.2017
Bachelor of Engineering - Mechanical Engineering
R.M.K. Engineering College
01.2015
Skills
- Strong interpersonal and communication skills
- Conflict resolution and problem-solving
- Team collaboration and training
- Leadership and mentoring
- Customer needs assessment and satisfaction
- Adaptability in dynamic environments
Personal Information
Residency: Australian Permanent Resident
Internshipsvolunteering
- Marketing Assistant (Internship), Perth College of Business and Technology, 01/01/16, 02/28/16, Assisted with administrative tasks, customer outreach, and marketing initiatives.
- Program Director, Guild Gardens, 2017, Open Day Student Ambassador, UWA, 2015, 2016, Open Day Student Ambassador, RMIT, 2024, Event Volunteer, Swimming WA, Event Volunteer, Anglicare WA, Volunteer, Salvos stores, 2025
Timeline
Assistant Professor
AMET University
02.2020 - 07.2021
Customer Service Representative
Leafstar Pty Ltd
11.2018 - 09.2019
Customer Service Attendant
Calstores Australia
07.2017 - 09.2019
Marketing Assistant (Internship)
Perth College of Business and Technology
01.2016 - 02.2016
Master of Engineering - Oil and Gas
University of Western Australia
Bachelor of Engineering - Mechanical Engineering
R.M.K. Engineering College
Doctor of Philosophy (PhD) - Chemical Engineering
Royal Melbourne Institute of Technology (RMIT)
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