Adi Raj
Sydney,NSW
Summary
Experienced Supervisor in leading team members with consistent punctuality in completion of tasks. Experience in delegating tasks, training employees, providing feedback, mediating interpersonal conflicts and implementing company procedures. Excellent communication and listening skills. Provide leadership and vision that assist the drives for the team to meet their goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Airport Duty Manager
Air Asia
12.2022 - 10.2023
- Supervising Sydney operations
- Station performance managing
- Audits and safety management
- Operational assistance through Australia and New Zealand
- Aircraft weight and balance
- Planning and ensuring sufficient man power requirements are met to meet operational requirement
- Liaising closely with training department in monitoring and incorporating new training needs into station operations
- Ensure highest standard is met by ground staff when dealing with internal and external customers
- Ensured ground handling operations are conducted in accordance with applicable regulations and AAX standards
Gate Supervisor Air Canada
Dnata
10.2022 - 12.2022
- Gate setup and boarding coordination
- Assistance in coordination of all departure documentation including flight manifests, load sheets, NOTOC’s and associated paperwork
- Rebooking passengers through Amadeus Altea airline reservation system
- Supervision of departure and arrival team
- Liaise with client airline representatives
- Management of disruptions, delays and cancellations in a effective manner
- Ensure cleaners, fueller and catering services and all other vendors arrive and meet pre assigned airline SLA agreements
Safety First Officer Air Canada
Dnata
01.2022 - 12.2022
- Supervise below wing operation
- Monitor safety and security in area, around aircraft and within cargo hold
- Ensure safety Precautions are followed around various GSE, ULD and below wing operations
- Complete safety placement check and 30 point walk around of aircraft
- Ensure all GSE is ready, available and are being used as per safety guidelines
- Monitor ULD's for damage and irregularities
- Complete bulk hold and cargo door checks
- Complete all safety reports / photo taking and documentation in accordance with airline standards
- Ensure cleaners, fueler and catering services and all other vendors arrive and meet pre assigned airline SLA agreements
Customer Service Officer Scoot/Air Canada
Dnata
11.2021 - 12.2022
- Delivering high standard of customer service for client airlines in timely, efficient and professional manner
- Carry out passenger check-in operations (including checking Timatic for visa/passport and document requirements)
- Ensuring all necessary reporting and paperwork is completed on time as per service delivery agreement
- Assisting passengers during disrupted or delayed services and that require special assistance
- Ensuring all compliance with OH & S regulations and policies for passenger safety, taking corrective action where required
- Performing boarding gate operations
Work Experience
Cathay Pacific Engineering
06.2018 - 06.2018
- Maintained excellent attendance record, consistently arriving to work on time
- Worked with all team members
- Communicated effectively
- Learnt and performed all tasks diligently provided by the team
- Collaborated with Aviation Engineers to learn, experience and complete ground engineering, onboard aircraft checks and office duties
- Carried out day-day-day duties accurately and efficiently
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment
Education
Bachelors of Commerce & Aviation Management - Business
UNSW
05.2025
High School Diploma -
Concord High School
11.2020
Certification
Dangerous Goods by Air Course for
Group B, C, D & E Employee
as specified by CASA Regulations CASR 92.095 92.100 92.105 in accordance with CASR 92.110
First aid certificate
Dangerous goods by air awarness for ground handeling staff (e.g. ramp, baggage, check-in) - initial and refresher
Load Control License (Airbus 330-300/200)
Timeline
Airport Duty Manager
Air Asia
12.2022 - 10.2023
Gate Supervisor Air Canada
Dnata
10.2022 - 12.2022
Safety First Officer Air Canada
Dnata
01.2022 - 12.2022
Customer Service Officer Scoot/Air Canada
Dnata
11.2021 - 12.2022
Work Experience
Cathay Pacific Engineering
06.2018 - 06.2018
Bachelors of Commerce & Aviation Management - Business
UNSW
High School Diploma -
Concord High School
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