Adiam Beyin

• Assisted clients facing challenges such as food insecurity, homelessness, and domestic violence in accessing council and community services.
• Developed marketing materials to promote community initiatives and council services fostering community engagement.
• Managed the maintenance of the Community Centre and supported the development and adaptation of programs to meet community priorities.
• Cultivated and sustained relationships with onsite departments such as Libraries and Youth services to ensure seamless service delivery.
• Managed customer enquiries, room bookings, program enrolments, and communication with centre users.

• Designed, delivered, and evaluated programs and services to engage young people (12–25) and their families, particularly in new and emerging communities across Wyndham.
• Built and maintained collaborative partnerships with schools, families, community groups, and local services to strengthen participation, referral pathways, and educational engagement.
• Facilitated safe and inclusive programs on the Wyndham Street Surfer Bus and at Point Cook Youth Services, tailoring approaches to meet the needs of CALD communities, newly arrived families, and marginalised cohorts.
• Conducted risk management assessments and ensured duty of care in all programs and activities.
• Monitored attendance, collected feedback, and evaluated outcomes to support continuous improvement.

Key Achievements

• Weekly Drop-In Space: Led a high-volume drop-in program attracting 100+ young people each week, fostering a safe hub for belonging and linking participants and their families to education, housing, and mental health supports.
• Music Production Program: Supported young people to create and release an original EP, culminating in an end of term listening party attended by peers, families, and community stakeholders.
• School Partnership (Pasifika Program): Delivered a school-based screen-printing program for disengaged Pasifika students, in collaboration with the school wellbeing team, strengthening belonging, creative pathways, and re-engagement with education.
• Mobile Outreach: Provided program delivery and engagement support through the Street Surfer Bus, increasing visibility and access for families in geographically isolated neighbourhoods.
• Improved program quality by reviewing and updating policies, procedures, and materials to reflect best practice in youth and family engagement.

• Acted as the first point of contact for individuals and families in crisis, including those facing homelessness, food insecurity, and domestic violence.
• Conducted trauma-informed and empathetic needs assessments, linking families to housing, mental health, youth, and education-related supports.
• Built and maintained strong knowledge of local services and referral pathways to ensure families could access timely, effective, and culturally safe assistance.
• Collaborated with internal teams, including Youth Services, to provide holistic wrap-around support for young people and their families.
• Fostered a safe and welcoming environment where community members could share sensitive experiences and seek guidance without stigma.
• Served as a liaison between families and government agencies, advocating for equitable access to resources and removing barriers that impact marginalised communities.

• Led the customer service function at a Community Learning Centre, ensuring consistent customer experience aligned with the CX strategy.
• Supported local community engagement efforts, including data collection to identify community needs and aspirations.
• Facilitated recruitment, onboarding, and support for casual Community Liaison Officers.
• Promoted a positive image of the organization to the public through proactive responses to inquiries, complaints, and concerns.

• Co-founded youth-run organization aimed at uniting the Eritrean youth in Australia and advocating for Eritrean refugees.
• Developed and managed interstate chapters in Perth and Brisbane.
• Planned and executed several community events for youth, managed social media, and coordinated volunteers.
• Secured grants from Cohealth Arts Gen and Yarra City Council.
• Key Achievements
• Organized successful fundraising and community events, including documentary screening and timeline gallery of Eritrean history.
• Raised $20,000 for Eritrean refugees in Sudan through a fundraising event.

• Implemented and evaluated the Stay Connected project, addressing social isolation among seniors.
• Planned and facilitated community events and activities, including Craft and Cuppa sessions.
• Developed and implemented marketing strategies to promote community programs.
• Established connections with local organizations offering support to seniors.