Adi Ateca Baleiwai Tawake
Melbourne,Australia
Summary
Dynamic customer service professional with a proven track record at Mercedes Benz Australia, excelling in client relationship management and effective communication. Adept at resolving complex issues while maintaining confidentiality and compliance. Recognized for enhancing customer satisfaction through problem-solving and attention to detail, ensuring seamless transaction processing and support.
Overview
16
16
years of professional experience
Work History
Assistant In Nursing
SCALABRINI NURSING HOME
Griffith, NSW
11.2022 - 04.2026
- Maintained accurate financial records to support seamless transactions.
- Assisted clients with account inquiries and service requests to enhance customer satisfaction.
- Provided exceptional service by remaining friendly and professional during every transaction.
Assistant in Nursing
HAYDAYS RETIREMENT HOSTEL
Hay, NSW
05.2022 - 11.2022
- Resolved customer complaints by effectively communicating and applying problem-solving skills to achieve satisfactory outcomes.
- Provided excellent customer service by responding promptly to requests or inquiries.
- Engaged customers in conversation to identify needs, resolve issues, and provide accurate product information.
- Anticipated customer needs and delivered support to enhance overall customer service experience.
- Coordinated with internal teams to streamline customer service operations.
- Provided training and support to new team members on customer service protocols.
- Performed general clerical duties such as filing documents related to customer accounts.
- Utilized various software programs including Microsoft Office Suite for data entry purposes.
Harvest Manager
SUPERSEASONS HILSTON
Hilston, NSW
01.2021 - 07.2021
- Resolved customer complaints and escalated issues, ensuring timely resolution and improved service quality.
- Promoted customer satisfaction by resolving problems with knowledgeable, friendly service, fostering positive customer relationships.
- Resolved customer complaints, enhancing customer satisfaction through effective communication and problem-solving.
- Provided training and support to new team members on customer service protocols.
- Performed general clerical duties such as filing documents related to customer accounts.
Settlement Officer
MERCEDES BENZ AUSTRALIA
Melbourne, VICTORIA
03.2020 - 10.2020
- Developed a comprehensive understanding of the legal framework surrounding banking settlements and regulations.
- Performed quality assurance checks on various financial documents associated with the settlement process.
- Analyzed financial data to confirm settlement accuracy and compliance with regulations.
- Ensured that all relevant documentation was accurately completed prior to finalizing a settlement agreement.
- Evaluated customer accounts regularly for potential discrepancies or issues which may affect their settlements.
- Collaborated closely with auditors to identify any discrepancies related to settlements.
- Maintained high level of confidentiality with sensitive customer information during settlement processes.
- Exercised excellent customer service skills while successfully resolving complex settlement issues for customers.
- Updated internal teams and external stakeholders on settlement progress to enhance communication and transparency.
- Communicated effectively both verbally and in writing when dealing with customers concerning their settlement inquiries.
Customer Service Representative
FIJI AIRWAYS RESERVATIONS
Suva
02.2010 - 11.2018
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Communicated effectively with customers through clear verbal and written interactions.
- Built strong customer relationships and loyalty through attentive communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Applied problem-solving techniques to resolve complex customer inquiries and enhance satisfaction.
- Assisted with training and mentoring new team members.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
- Adhered to company policies and procedures while providing superior service.
- Assisted customers with product selection by providing detailed information about available products and services.
- Met daily customer service quotas with a focus on quality.
- Maintained an updated knowledge base of current products, services, pricing, promotions.
- Updated and maintained database with accurate customer information and timely data entry.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Managed escalated calls by listening to individual customer needs and providing tailored solutions.
Education
Certification in Individual Support -
TAFE
GRIFFITH07-2025
Skills
- Client assessment
- Customer service
- Customer service orientation
- Relationship management
- Client confidentiality
- Compliance awareness
- Transaction processing
- Data entry
- Attention to detail
- Strong numeracy skills
- Effective communication
- Problem solving
- Team collaboration
- Time management
- Inbound call management
- Policy adherence
- Remote office availability
References
Available upon request
Timeline
Assistant In Nursing
SCALABRINI NURSING HOME
11.2022 - 04.2026
Assistant in Nursing
HAYDAYS RETIREMENT HOSTEL
05.2022 - 11.2022
Harvest Manager
SUPERSEASONS HILSTON
01.2021 - 07.2021
Settlement Officer
MERCEDES BENZ AUSTRALIA
03.2020 - 10.2020
Customer Service Representative
FIJI AIRWAYS RESERVATIONS
02.2010 - 11.2018
Certification in Individual Support -
TAFE