Business Analyst Graduate with a background in translating complex data into actionable insights. Experienced in analyzing trends, creating detailed reports, and leveraging technology to improve business operations. Proven track record of collaborating across teams to boost efficiency and productivity.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Identity Operations Support Agent
ANZx Join - Fraud & ID Ops
Docklands, VIC
2022.12 - Current
Utilized data analysis skills to identify trends and anomalies in onboarding data, resulting in improved identity management capabilities.
Successfully adapted to changing priorities and fraud trends in a fast-paced, agile environment.
Leveraged expertise in modern identity technologies like biometrics and AI to strengthen security protocols and streamline customer verification procedures.
Leveraged Salesforce analytics to mitigate fraud risk by making risk-based decisions.
Partnered with FraudX Analytics to leverage data-driven insights for enhanced control measures.
Investigated identity fraud cases and implemented enhanced strategies for effective prevention.
Business Analyst Intern
Alembic Pharmaceuticals
Mumbai, India
2021.07 - 2021.10
Performed gap analysis between current state and desired future state of business processes.
Analyzed stock, sales data, and stockist performance using Advanced Excel.
Forecasted demand for 181 products across 7 divisions utilizing Excel's forecasting tools.
Reported product seasonality trends to improve inventory management.
Provided market trend analysis to support sales strategy.
Analyzed sales data to evaluate changes in the pharmaceutical supply chain.
Optimized data analysis with advanced Excel formulas (VLOOKUP, PIVOT TABLES, INDEX-MATCH).
Education
Master's of Business Analytics - Data Visualisations And Information Systems
Deakin University
Melbourne, VIC
2024-06
Bachelor's in Pharmacy & Master's in Pharmaceutical Technology -
NMIMS
Mumbai, India
2022-06
Skills
Data Analysis and Documentation
Stakeholder Management
Agile Methodology
Process Improvement
Technical Proficiency - SQL, Power BI, Excel
Business Acumen
Certification
Microsoft Excel - Beginner to Advanced Microsoft Excel - Udemy
Introduction to Business Analytics: Communicating with Data - Coursera
Business Analytics using Excel - SimpliLearn
Excel 2016: Managing and Analyzing Data - LinkedIn
SQL Databases Using SQLAlchemy: Querying DataSQL - Skillsoft
Timeline
Identity Operations Support Agent
ANZx Join - Fraud & ID Ops
2022.12 - Current
Business Analyst Intern
Alembic Pharmaceuticals
2021.07 - 2021.10
Master's of Business Analytics - Data Visualisations And Information Systems
Deakin University
Bachelor's in Pharmacy & Master's in Pharmaceutical Technology -
Spearheaded cross-functional onboarding initiatives for Assist 365, streamlining access provisioning for global support teams.
Directed migration of Amplify wikis to Engineering Hub, improving content discoverability and compliance.
Resolved escalated incidents in Tier 1, 2, and 3 technical support, enhancing SLA resolution rates by 50%.
Implemented security configurations for Microsoft 365 and Azure AD services, increasing identity security by 40%.
Managed a team of technical writers responsible for developing wiki content for Amplify features.
Facilitated weekly operational syncs and audit readiness activities, encompassing risk assessments, and SLA tracking.
Collaborated with audit teams to achieve successful third-party security audits with zero non-conformities.
Authored knowledge base articles and FAQs, decreasing support ticket volume by 15%. at Tech Mahindra AllyisSpearheaded cross-functional onboarding initiatives for Assist 365, streamlining access provisioning for global support teams.
Directed migration of Amplify wikis to Engineering Hub, improving content discoverability and compliance.
Resolved escalated incidents in Tier 1, 2, and 3 technical support, enhancing SLA resolution rates by 50%.
Implemented security configurations for Microsoft 365 and Azure AD services, increasing identity security by 40%.
Managed a team of technical writers responsible for developing wiki content for Amplify features.
Facilitated weekly operational syncs and audit readiness activities, encompassing risk assessments, and SLA tracking.
Collaborated with audit teams to achieve successful third-party security audits with zero non-conformities.
Authored knowledge base articles and FAQs, decreasing support ticket volume by 15%. at Tech Mahindra Allyis