Customer Service Manager
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Maintained a well-organized stockroom, ensuring easy access to products for retail staff.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.