Adina Moustafa
Perth,WA
Summary
Adaptable professional with a versatile background in customer service and support roles. Strong ability to manage customer interactions and resolve issues promptly, committed to enhancing client satisfaction and team performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
Menzies Aviation
Perth, WA
11.2023 - Current
- Checked passenger documentation for compliance with airline policies.
- Resolved passenger inquiries and issues in a professional manner.
- Collaborated with team members to enhance operational efficiency during peak hours.
- Prepared reports detailing daily activities including number of boarded passengers and revenue generated.
- Ensured all safety protocols were followed during the check-in process.
- Managed customer complaints in a professional manner while providing solutions to resolve issues.
Support Worker
Mosaic Community Care
Perth, WA
04.2021 - 10.2024
- Assisted clients with daily living activities and personal care needs.
- Engaged clients in recreational activities to promote social interaction.
- Communicated effectively with families regarding client well-being and needs.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
- Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
- Engaged clients in activities aimed at promoting physical and mental stimulation.
- Conducted household tasks, including cleaning and laundry, to maintain a clean and safe living environment.
Education
Certificate IV in Community Services -
South Metropolitan TAFE
Perth, WA02-2018
High School Diploma -
Canning Vale College
Perth, WA09-2017
Skills
- Operational efficiency
- Customer relationship management
- Team collaboration
- Effective communication
- Documentation and reporting
- Time management
Certification
- First Aid Certificate
Timeline
Passenger Service Agent
Menzies Aviation
11.2023 - Current
Support Worker
Mosaic Community Care
04.2021 - 10.2024
Certificate IV in Community Services -
South Metropolitan TAFE
High School Diploma -
Canning Vale College