ADISACK XAIMOUNGKHOUN
Queensland,Herston
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Restaurant Waiter
Motto Motto Japanese Kitchen
10.2023 - 01.2024
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Informed customers about daily and seasonal specials.
Concierge
Crown Plaza Vientiane Hotel
12.2021 - 01.2022
- Developed strong relationships with local businesses, facilitating exclusive deals for hotel guests.
- Developed relationships with local businesses to secure discounts and special offers for guests.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Trained staff in delivering top-quality hotel services in alignment with hotel reputation and mission statement.
Restaurant Waiter
Miyazaki Teppanyaki Laos
03.2021 - 10.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Met with chef to review daily specials and menu changes.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
Kitchen Hand
SENGLAO CAFE
01.2020 - 02.2021
- Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Maintained composure and work quality while under stress.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
Education
Bachelor of Business - Marketing
Torrens University Australia
Brisbane, QLDSkills
- Upselling
- Transactions and Cash Handling
- Cleanliness
- Fine Dining
- Decision-Making
- Hospitality service expertise
Timeline
Restaurant Waiter
Motto Motto Japanese Kitchen
10.2023 - 01.2024
Concierge
Crown Plaza Vientiane Hotel
12.2021 - 01.2022
Restaurant Waiter
Miyazaki Teppanyaki Laos
03.2021 - 10.2021
Kitchen Hand
SENGLAO CAFE
01.2020 - 02.2021
Bachelor of Business - Marketing
Torrens University Australia
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