Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
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Adiseshan Subramanian Iyer

Summary

Dynamic Finance Officer with proven expertise at Golden City Support Services in cash flow management and debt resolution. Skilled in bank reconciliation and financial reporting, I enhanced budget accuracy and streamlined processes, achieving significant efficiency improvements. Adept at fostering client relationships, I prioritize customer satisfaction while ensuring compliance and financial integrity.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Finance Officer

Golden City Support Services
03.2024 - Current
  • Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
  • Optimized cash flow management, ensuring timely payment of invoices and reducing outstanding debts.
  • Improved budget planning and forecasting with thorough analysis of historical data and market trends.
  • Streamlined financial processes for increased efficiency and accuracy in reporting.
  • Help business customers to settle their debt by making payment plan.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.

Customer Service Officer

Australian Taxation Office
09.2014 - 06.2020
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Completed data entry to record call notes, suggestions and questions.
  • Assisted call-in customers with questions and orders.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
  • Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
  • Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
  • Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
  • Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
  • Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
  • Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
  • Reduced response time by managing high call volumes while maintaining a professional demeanour under pressure.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.

Financial Accountant

Central Victorian Group Training
06.2004 - 02.2013
  • Assisted in annual audit preparations, ensuring a smooth process with no major discrepancies found.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
  • Identified cost-saving opportunities through thorough budget analysis and expense tracking.
  • Reduced month-end closing time by optimizing the reconciliation process for bank and credit card accounts.
  • Managed tax compliance tasks, filing accurate returns on time to avoid penalties or interest charges.
  • Simplified financial data presentation to non-financial colleagues, facilitating informed decision-making throughout the organization.
  • Organized budget documentation and tracked expenses to maintain tight business controls.
  • Managed relationships with external auditors effectively ensuring positive outcomes during annual audits.
  • Implemented a comprehensive fixed asset tracking system that improved overall accuracy and depreciation calculations.
  • Enhanced financial reporting transparency, implementing clear and concise monthly statements for stakeholders.
  • Led daily general ledger entries, using double-entry accounting method and check backs.
  • Minimized losses and checked compliance with internal protocols by analyzing and preparing effective annual budgets.
  • Increased financial accuracy by streamlining the accounts receivable and payable processes.
  • Assessed data and information to verify entry, calculation, and billing code accuracy.
  • Improved cash flow management with timely invoicing and efficient collections practices.
  • Contacted customers to immediately find resolutions for escalated issues.
  • Provided journal entries and performed accounting on accrual basis.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Tracked funds, prepared deposits and reconciled accounts.
  • Collected and reported monthly expense variances and explanations.
  • Cooperated with senior leaders to create operating budgets and initiate financial planning.
  • Maintained integrity of general ledger and chart of accounts.
  • Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
  • Compiled general ledger entries on short schedule with 100% accuracy.
  • Diminished outstanding debts by analyzing accounts for issues.
  • Found tax solutions to complicated tax issues or errors from incorrect tax filings.

Education

MBA - General Business Administration

La Trobe University
Melbourne, VIC
02-2013

Skills

  • Bank reconciliation
  • Financial administration
  • Accounts payable
  • Cash flow management
  • Accounts receivable
  • Expense tracking
  • General ledger accounting
  • Financial statements
  • Account reconciliation
  • Debt management
  • Revenue recognition
  • Ledger reconciliation

Accomplishments

  • Documented and resolved timely debt collections which led to improved financial liquidity significantly.
  • Resolved product issue through consumer testing.
  • Collaborated with team of two in the development of Invoicing.
  • Achieved compliance by completing processing of individual income tax returns with accuracy and efficiency.

Certification

Associate CPA Australia member

Languages

English
Full Professional
Hindi
Professional Working

Interests

  • Enjoy participating in work out for overall physical and mental well-being
  • I like working with my hands and fixing things
  • Participating in cultural exchange programs and homestays

Timeline

Finance Officer

Golden City Support Services
03.2024 - Current

Customer Service Officer

Australian Taxation Office
09.2014 - 06.2020

Financial Accountant

Central Victorian Group Training
06.2004 - 02.2013

MBA - General Business Administration

La Trobe University

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Adiseshan Subramanian Iyer