Aditii Dhingra
Melbourne,VIC
Summary
Proven team player with a track record of adaptability, demonstrated during tenure at Woolworths Group. Excelled in customer service and cash handling, significantly enhancing shopping experiences. Leveraged excellent communication and problem-solving skills to resolve issues efficiently, fostering customer loyalty and operational excellence.
Reliable and upbeat team member, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Front End Team Member
Woolworths Group
01.2023 - Current
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
Cashier/Team Member
Walkers Donuts
01.2023 - 08.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Received recognition from both customers and management for consistently delivering outstanding donut decorations that exceeded expectations.
- Kept workstation and area around workstation neat and clean.
- Baked, decorated and displayed donuts per guidelines.
Barista/Kitchen Hand
Mrs Fields Bakery/Cafe
11.2022 - 03.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
- Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
Sales Assistant
Sahara Real Estate
11.2021 - 05.2022
- Maintained efficient office operations by handling errands and administrative functions.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
- Coordinated appointments to show marketed properties.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Assisted clients in home staging and overall preparation for real estate sales.process
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
Bachelor of Architecture - Architecture
Melbourne Polytechnic
Epping, VIC 01.2023 - 12.2024
Diploma - Cabin Crew
Online Institute
Melbourne, VIC05.2024
High School Diploma -
Southern Cross Grammar
Caroline Springs, VIC11.2022
Bachelor of Commerce/Accounting -
RMIT
Melbourne CBD 01.2025 - Current
Skills
- Adaptability to Change
- Teamwork and Collaboration
- Friendly and Helpful
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Customer Assistance
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Professional Working
Timeline
Bachelor of Commerce/Accounting -
RMIT
01.2025 - Current
Front End Team Member
Woolworths Group
01.2023 - Current
Cashier/Team Member
Walkers Donuts
01.2023 - 08.2023
Bachelor of Architecture - Architecture
Melbourne Polytechnic
01.2023 - 12.2024
Barista/Kitchen Hand
Mrs Fields Bakery/Cafe
11.2022 - 03.2023
Sales Assistant
Sahara Real Estate
11.2021 - 05.2022
Diploma - Cabin Crew
Online Institute
High School Diploma -
Southern Cross Grammar
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