Aditii Dhingra
Melbourne,VIC
Summary
Commerce student at RMIT with extensive experience in customer service and administration across retail, hospitality, and real estate. Proficient in problem-solving, effective client and team communication, and managing financial transactions with accuracy. Acknowledged for adaptability and teamwork, consistently delivering results under pressure. Skilled in digital tools and data literacy, and prepared to leverage analytical and collaborative strengths to contribute to business, economics, and data-driven roles. Highly motivated to grow and learn, with an enthusiastic approach to developing new skills and applying academic knowledge to real-world challenges.
Overview
4
4
years of professional experience
Work History
Front End Team Member
Woolworths Group
01.2023 - Current
- Processed 200+ transactions per shift across cash, card, and digital payments with 100% accuracy, minimising discrepancies.
- Resolved customer queries and transaction issues daily, maintaining positive feedback and loyalty.
- Collaborated with a 10+ member team to manage peak trading hours, reducing wait times and improving efficiency.
- Supported merchandise restocking and promotional displays, contributing to store sales targets.
- Assisted customers with product inquiries and provided excellent service.
Cashier/Team Member
Walkers Donuts
01.2023 - 08.2023
- Delivered quick, efficient service during peak periods, maintaining crowd flow and reducing queue times.
- Received recognition from both management and customers for high-quality product presentation and creative donut decorations.
- Handled customer complaints professionally, achieving satisfaction recovery in 90% of cases.
- Maintained cleanliness and compliance with food safety standards during every shift.
- Processed customer transactions efficiently using point-of-sale systems.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Barista/Kitchen Hand
Mrs Fields Bakery/Cafe
11.2022 - 03.2023
- Prepared and served 40+ café beverages per shift with focus on speed, quality, and consistency.
- Engaged positively with customers during peak times, fostering a welcoming team atmosphere.
- Supported food preparation and presentation, ensuring brand standards and appealing displays.
- Balanced competing priorities of food preparation and customer service, maintaining productivity during high-traffic shifts.
- Supported highest standards of conduct and service to support company reputation.
Sales Assistant
Sahara Real Estate
11.2021 - 05.2022
- Coordinated property inspections and appointments, supporting agents in the sales process.
- Prepared and maintained accurate listings, contracts, and documents, ensuring compliance and accuracy.
- Handled office administration (calls, filing, correspondence), improving workflow efficiency.
- Assisted clients with home staging and preparation, strengthening sales outcomes and client satisfaction.
- Utilized CRM software to track customer interactions and sales leads.
- Completed 150+ client calls on my second day, securing 5 property appraisals, and was formally commended in a sales meeting for initiative and performance.
Education
Bachelor of Commerce/Accounting -
RMIT
Melbourne CBD12-2027
Diploma - Cabin Crew
Online Institute
Melbourne, VIC05.2024
Victorian Certificate of Education -
Southern Cross Grammar
Caroline Springs, VIC11.2022
Bachelor of Architecture - Architecture
Melbourne Polytechnic
Epping, VICSkills
- Analytical & Problem-Solving – Applied economic concepts in coursework; resolved issues efficiently in customer-facing roles
- Financial Accuracy – Handled $5,000 daily transactions with zero discrepancies
- Communication & Client Engagement – Strong client-facing skills; commended for clear communication and relationship building
- Teamwork & Collaboration – Worked with 10 colleagues during peak shifts and in group projects at RMIT
- Digital Literacy – Proficient in MS Office, AutoCAD, Sketchup, Trello, Canva; familiar with data analysis tools
- Time Management & Adaptability – Balanced study and part-time work; consistently met deadlines
- Customer-Centric Approach – Delivered positive experiences across retail, real estate, and hospitality, building loyalty and repeat engagement
- Languages – English, Hindi, Punjabi (fluent); Urdu (professional)
Timeline
Front End Team Member
Woolworths Group
01.2023 - Current
Cashier/Team Member
Walkers Donuts
01.2023 - 08.2023
Barista/Kitchen Hand
Mrs Fields Bakery/Cafe
11.2022 - 03.2023
Sales Assistant
Sahara Real Estate
11.2021 - 05.2022
Bachelor of Commerce/Accounting -
RMIT
Diploma - Cabin Crew
Online Institute
Victorian Certificate of Education -
Southern Cross Grammar
Bachelor of Architecture - Architecture
Melbourne Polytechnic
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