Aditi Godbole
Sydney
Summary
I am an implementation and project management professional with an extensive experience in various industries. My experience has taught me to flawlessly deliver several client projects simultaneously, ensuring efficiency and transparency. I have a proactive approach to project implementation and I enjoy interacting with people in dynamic situations.
Overview
8
8
years of professional experience
Work History
Implementation Lead, Projects
SG Fleet
11.2022 - Current
- Facilitate end-to-end implementation of new customers, transitions for existing customers, implementation of new products and supporting a variety of other business projects.
- Run daily scrums, sprint planning sessions and project retros to prioritise and complete tasks leading to successful project completion.
- Work closely with internal and external stakeholders in regular kanban huddles and facilitating meetings where required.
- Define, set and manage project plans to ensure both customer and SG goals and timelines are met.
- Act as the data lead to collect, analyse, monitor and ensure all details are complete before system configuration.
- Manage and deliver client configurations and ensure implementation goals are met as per agreed scope, requirements and timeframes.
- Identify variations and non-standard requirements and ensure best practices are implemented.
- Identify and mitigate any risks or issues while providing regular reporting on progress and updates on ongoing projects and upcoming pipeline items.
Onboarding Specialist
SG Fleet
04.2019 - 10.2022
- Manage stakeholders (internal and external) to build strong relationships for a positive customer experience.
- First point of contact for all non-vehicle benefit products: day-to-day queries and operational support.
- Proven ability to work collaboratively with cross-functional teams to meet business objectives.
- Guide internal stakeholders during the pre-implementation process regarding the variables of each product offered, impact on internal processes and user experience.
- User acceptance testing and ensuring smooth operations before new product launch.
- Continuous improvement of daily processes, financial reporting and funds management.
- Report and escalate any ad hoc and system issues.
Program Manager
OC Tanner
08.2018 - 03.2019
- Proactively managed a portfolio of client programs by building relationships, delivering program initiatives, meeting SLA targets and aligning with the client's requirements to ensure utmost customer experience.
- Manage stakeholders (internal and external) to ensure successful campaign deployments.
- Manage campaigns in pipeline to ensure prioritisation is done accurately.
- End-to-end client service: Onboarding, monitoring operational performance, and deep diving into data and recommending performance improvement insights.
- Campaign communication lead: Plan and design high quality communication on a variety of campaigns while also identifying and pursuing opportunities for prospective clients.
Senior Client Services Associate
Remunerator
03.2017 - 08.2018
- Proactively work with business teams and units to resolve issues and minimise impact to customer.
- First point-of-contact for all existing clients: Day-to-day query solutions, onboarding, building strong relationships, ensuring continuous client satisfaction and retention, and end-to-end managing of client deliverables.
- Drive financial reporting and invoice reconciliation within ATO regulations (FBT liabilities and product terminations).
- Overall quality control on systems and processes to deliver highest professional standards to our clients: Identifying systemic issues and working with the business to improve existing processes and procedures.
- Provide accurate, efficient and transparent analysis to ensure accurate quarterly and half yearly reporting.
Education
Post Graduate Diploma - International Trade
Institute of Management Development And Research
Pune, India01.2011
Bachelor of Science - Biotechnology
Pune University
Pune, India01.2009
Product Management Certification -
RMIT University
Melbourne, VIC01.2021
Certificate - Agile Methodology And Scrum
Scrum Alliance
Sydney, NSW04-2024
Skills
- Project management
- Certified ScrumMaster
- Stakeholder management
- Agile & Scrum practitioner
- Multitasker & team player
- Effective Communicator
Timeline
Implementation Lead, Projects
SG Fleet
11.2022 - Current
Onboarding Specialist
SG Fleet
04.2019 - 10.2022
Program Manager
OC Tanner
08.2018 - 03.2019
Senior Client Services Associate
Remunerator
03.2017 - 08.2018
Post Graduate Diploma - International Trade
Institute of Management Development And Research
Bachelor of Science - Biotechnology
Pune University
Product Management Certification -
RMIT University
Certificate - Agile Methodology And Scrum
Scrum Alliance
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