ADITI KATHOLE
Perth
Summary
Motivated professional with successful experience in customer service and sales. My tenure in retail and research labs honed my problem-solving abilities, ensuring customer satisfaction and operational efficiency. Excels in developing product knowledge and understanding customer needs to ensure excellent customer experience. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Optus Zone Communications
02.2024 - Current
- Demonstrated strong interpersonal skills, cultivating long-term relationships and elevating overall customer experience.
- Proficient in using digital retail operation software, including Jarvis, to optimize operational efficiency.
- Successfully onboarded over 150 business clients, ensuring seamless transitions and customer satisfaction.
- Specialized in mobile plans and tech products, driving personalized recommendations that enhanced customer retention rates.
- Leveraged CRM tools such as Salesforce to manage accounts, analyse performance metrics, and track sales data effectively.
Research Lab Intern
Indofil Industries Limited
11.2022 - 01.2023
- Followed established safety protocols while working with hazardous chemicals or materials.
- Conducted basic laboratory maintenance tasks such as autoclaving glassware and cleaning equipment.
- Participated in experimental design for ongoing research studies.
Sales Associate
Pantaloons Store
05.2022 - 10.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Master of Science - Biotechnology, Biochemistry and Molecular Biology
University of Western Australia
12.2024
Bachelor of Science - Biotechnology
Ramnarain Ruia Autonomous College
04.2022
Skills
- Product Sales
- Excellent Communication Skills
- Reliable and Punctual
- Problem-Solving Skills
- Flexible Schedule
- Customer Needs Assessment
- Sales Development
- Retail store operations
- Customer service
Timeline
Retail Sales Associate
Optus Zone Communications
02.2024 - Current
Research Lab Intern
Indofil Industries Limited
11.2022 - 01.2023
Sales Associate
Pantaloons Store
05.2022 - 10.2022
Bachelor of Science - Biotechnology
Ramnarain Ruia Autonomous College
Master of Science - Biotechnology, Biochemistry and Molecular Biology
University of Western Australia
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