Skillful at driving operational efficiency and excelling in customer service. I am proficient in active listening and adaptability, I consistently contributed to a positive customer experience and team performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Teo's Pizza & Bar
Highett , VIC
01.2024 - Current
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Greeted customers, answered questions and recommended specials to increase profits.
Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
Cafe All Rounder/ Coffee Barista
Third Wheel Highett
Melbourne , VIC
06.2023 - Current
Contributed ideas on how to improve operational efficiency within the cafe setting.
Completed opening and closing duties such as cleaning the store before leaving each day.
Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
All Rounder
Cafeteria
Blackrock, VIC
04.2022 - 06.2023
Responded to customer concerns efficiently, accurately and with detailed information.
Served food and beverages at take-out counters to provide fast service to waiting guests.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Cashier/ All Rounder
Oakleigh Fish and Chippery
Oakleigh , VIC
08.2018 - 11.2022
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Maintained up-to-date knowledge of restaurants policies regarding payments and handling any customer dissatisfaction.
Helped the supervisor control customer flow and backed up lines by running registers during busy periods.
Server
Sumo Salad
Chadstone, VIC
09.2017 - 08.2018
Took orders from customers accurately and in a timely manner.
Performed opening and closing duties such as setting up and restocking supplies.
Followed health safety guidelines when preparing and serving food products.
Education
Sacred Heart Girls College
Melbourne, VIC
01-2020
Bachelor of Science - Bachelor of Nutrition Science
Australian Catholic University
Melbourne, VIC
Skills
Customer Service Excellence
Operational Efficency
Team Contribution
Active Listening
Adaptability
Certification
Liquor Control Victoria RSA Certificate
References
References available upon request.
Timeline
Restaurant Waiter
Teo's Pizza & Bar
01.2024 - Current
Cafe All Rounder/ Coffee Barista
Third Wheel Highett
06.2023 - Current
All Rounder
Cafeteria
04.2022 - 06.2023
Cashier/ All Rounder
Oakleigh Fish and Chippery
08.2018 - 11.2022
Server
Sumo Salad
09.2017 - 08.2018
Sacred Heart Girls College
Bachelor of Science - Bachelor of Nutrition Science