Aditi Randhawa
Melbourne
Summary
Led strategic service improvement initiatives across disability and community services, driving operational excellence and service quality. Managed compliance, risk, and quality frameworks to ensure adherence to legislative standards, including NDIS Practice Standards and Child Safe Standards. Oversaw workforce capability development through training, coaching, and change management to build high-performing, sustainable teams. Directed end-to-end projects supporting system reforms, process optimisation, and service delivery improvements. Fostered strong partnerships with government agencies, community stakeholders, and service providers to co-design responsive solutions and drive continuous improvement. Actively contributed to embedding a culture of accountability, innovation, and person-centred practice within operational teams.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Practice Improvement Lead
Blairlogie Living & Learning Inc.
Cranbourne
08.2023 - 07.2025
- Led strategic service improvement initiatives across disability and community services, driving operational excellence and service quality.
- Managed compliance, risk, and quality frameworks to ensure adherence to legislative standards, including NDIS Practice Standards and Child Safe Standards.
- Oversaw workforce capability development through training, coaching, and change management to build high-performing, sustainable teams.
- Directed end-to-end projects supporting system reforms, process optimisation, and service delivery improvements.
- Fostered strong partnerships with government agencies, community stakeholders, and service providers to co-design responsive solutions and drive continuous improvement.
- Actively contributed to embedding a culture of accountability, innovation, and person-centred practice within operational teams.
- Provided expert guidance to frontline staff, Team Leaders, and managers in implementing NDIS goals, behaviour support plans, and person-centred programs that drive measurable outcomes for clients.
- Oversaw risk assessments and implemented proactive risk mitigation strategies to safeguard service delivery and client wellbeing.
- Led the design and implementation of a new Practice Improvement Framework to embed critical reflection, evidence-based practice, and learning across the organisation.
- Developed and implemented a Stakeholder Engagement Framework to strengthen cross-sector partnerships and community inclusion at local and regional levels.
Community Consultant
Relationships Australia South Australia
08.2020 - 01.2023
- Achieve high levels of engagement in our communities and focus on tactics that sustain these beyond program publicity.
- Effectively managing internal and external resources to ensure the successful development and delivery of the project and provisioning of health education.
- Planning, overseeing, evaluating, Service delivery within the program.
- Analyse campaigns and translate qualitative data into recommendations and plans.
- Developing and implementing quality assurance procedures.
- Lead efforts to expand community engagement initiatives.
- Develop and implement methodologies to improve project processes, including an integrated project life cycle, reporting metrics, corporate governance, and project manager competency program.
- Led community engagement and capacity-building initiatives to strengthen service delivery across health, wellbeing, and social services sectors.
- Focused on developing sustainable community relationships beyond program delivery through inclusive engagement strategies and partnership development.
- Managed end-to-end project delivery, including service planning, implementation, evaluation, and quality assurance processes.
- Provided strategic insights through analysis of qualitative and quantitative data, supporting continuous improvement and evidence-informed practice.
- Contributed to organisational governance through the development of project frameworks, reporting metrics, and workforce capability initiatives.
- Collaborated with internal teams and external stakeholders to drive service innovation, promote equitable access, and deliver outcomes aligned with community needs and organisational priorities.
Student Life Coordinator
Flinders University
11.2018 - 06.2020
- Assess potential impacts of infrastructure initiatives and resolution plans.
- Recommended mitigating actions assisting in the completion of and/or ongoing support for international students.
- Providing high-level planning, organizing, and delivery of co-curricular and extracurricular programs for students.
- Administration for orientation activities, including securing events, budget management, and reviewing health and safety procedures for all locations.
- Networking and arranging opportunities for service learning.
Public Health Planning & Evaluation Project (Placement)
NHS London
London
02.2019 - 06.2019
- Completed a six-month public health planning and evaluation project with NHS London, focusing on service redesign to improve health equity and outcomes through systems alignment across housing, health, and social care.
Education
MASTERS - HEALTH AND INTERNATIONAL DEVELOPMENT
FLINDERS UNIVERSITY
01.2020
BACHELORS - DENTAL SURGERY
INDIAN DENTAL ASSOCIATION
Skills
- Stakeholder relationship Management
- Policy Development
- Conflict Resolution
- Statistical Data Analysis
- Strategic Planning
- Organisational Leadership
- Project Management & Coordination
- Resource allocation
- Budgeting
- Using project tools
- Facilitating consultation
- Quality, Risk and Compliance Management
- Quality Improvement
- Practice improvement Initiatives
- Negotiations
- Technical Skills
- Microsoft Suite
- CRM Software
- Verbal and written communication command
Certification
- Social Determinants of Health and Wellbeing, Distinction
- Primary Healthcare Practice in Developing Countries, Distinction
- Leadership and New Public Health, Distinction
- Social Statistics, Distinction
- Bachelors in Dental Surgery, India
- Indian Dental Association Accreditation, A-4176- JKSDC
- Certificate of Project Management
- Apply Communication Skills
- Certificate in Time Management
- NDIS Workers Screening Check
- NDIS Quality & Safeguarding Training
- First Aid, CPR and Mental Health
Timeline
Practice Improvement Lead
Blairlogie Living & Learning Inc.
08.2023 - 07.2025
Community Consultant
Relationships Australia South Australia
08.2020 - 01.2023
Public Health Planning & Evaluation Project (Placement)
NHS London
02.2019 - 06.2019
Student Life Coordinator
Flinders University
11.2018 - 06.2020
MASTERS - HEALTH AND INTERNATIONAL DEVELOPMENT
FLINDERS UNIVERSITY
BACHELORS - DENTAL SURGERY
INDIAN DENTAL ASSOCIATION
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