Aditi Siwach

Device Management – Microsoft Intune

• Enrolled and managed Autopilot devices.
• Managed enrollment of Android and iOS devices in Intune.
• Deployed Google apps to Android devices.
• Installed, configured, and maintained laptops, mobile phones, and printers.
• Imaged and cleaned up computers using SCCM.

User Support & Training

• Resolved support requests via email, phone, and remote tools.
• Delivered end-user training for IT equipment to enhance productivity.
• Developed user guides and documentation for end users and support teams.
• Improved support processes for greater efficiency.

Asset & Incident Management

• Assigned IT assets and managed procurement requests.
• Reported incidents and escalated to Level 2 per SLA requirements.

Active Directory Administration

• Created and managed user accounts.
• Updated user memberships, security groups, and distribution lists.
• Renamed accounts, reset passwords, and updated user profiles.
• Assisted with permission assignments and access management.

Exchange Admin Center (EAC)

• Created mailboxes, shared mailboxes, and distribution lists.

Automation & Scripting

• Executed PowerShell queries to automate routine administrative tasks.

Troubleshooting & Maintenance

• Performed software and hardware troubleshooting across devices.

• Provided Level 1 basic IT support to students through desk-side support services.
• Installed software, granted permissions, and configured hardware for new students during onboarding.
• Managed ticket portal, calls, and responded to technical support needs.
• Answered students' queries related to IT systems and tools.
• Streamlined repair processes and updated support procedures.
• Assisted users during presentations to resolve network and connectivity issues.
• Maintained application and device security for users.