Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Aditi Sodhani

Melbourne,VIC

Summary

Dynamic Business Analyst with a proven track record at MYOB, specializing in process optimization and stakeholder management. Detail-oriented and experienced professional with a strong background in agile methodologies, including Scrum, Kanban & Continuous Delivery. Excellent communication, facilitation, workshop, and organizational skills & proven ability to bridge the gap between technical and non-technical stakeholders, ensuring project success and continuous improvement.

Overview

11
11
years of professional experience

Work History

Business Analyst

MYOB
02.2019 - Current
  • Active participation in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
  • Facilitating team meeting cadences like Sprint planning, Ticket grooming and refinement & retros for smooth functioning of the team

Operations Administrator

MYOB
02.2018 - Current
  • Managing operational sales duties such as processing sales orders and maintaining system integrity
  • Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
  • Provide best customer service to MYOB partners regarding quotes and daily maintenance of existing clients
  • Documenting operational processes on Confluence in a clear and accurate manner

Customer Service Representative

PVR Cinemas
04.2013 - 08.2016
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Advanced Diploma in Business Administration - Business Administration And Marketing

Welingkar University Mumbai India
Mumbai, India
2013

Bachelors of Accounting & Commerce - Accounting And Finance

MKHS Collage Indore India
Indore,India
2012

Skills

  • Requirements Gathering
  • Business Analysis
  • Project Management
  • Stakeholder Management
  • Process Optimization
  • Operations Analysis
  • CRM Systems
  • Team Collaboration
  • Process Improvement

Accomplishments

    Recognized by MYOB

    Award for outstanding performance in the implementation of the internal CRM system

    By simplifying and training the team on new improved processes, I helped the team increase customer retention and reduce churn.

    As a result, our customers gained more trust since we kept them informed throughout the entire process.

Additional Information

A positive attitude; thrive in working in a fast-paced environment – “Can Do” attitude

The ability to work in harmony with team members and other stakeholders, as well as a strong work ethic and willingness to learn


I’m working on balancing my attention to detail with the need to meet deadlines by setting more realistic goals and prioritizing tasks effectively

I’m working on being more patient by understanding the reasons behind the processes and finding ways to suggest improvements without rushing into Solutionmode

Timeline

Business Analyst

MYOB
02.2019 - Current

Operations Administrator

MYOB
02.2018 - Current

Customer Service Representative

PVR Cinemas
04.2013 - 08.2016

Advanced Diploma in Business Administration - Business Administration And Marketing

Welingkar University Mumbai India

Bachelors of Accounting & Commerce - Accounting And Finance

MKHS Collage Indore India

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Aditi Sodhani