ADITI UPADHYAY
Truganina,VIC
Summary
Highly-qualified business administrator driven to oversee operations with results-oriented mindset. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
Work History
Accreditations Administrator
Loan market Group
Melbourne, Victoria
04.2022 - 05.2024
- Automated office operations, managed internal communications, correspondence, record tracking and data analysis
- Investigated passports and licenses to perform record checks
- Provided administration access to new brokers for the MyCRM system
- Monitored email inboxes of new brokers onboarding
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted in the development of new administrative systems, procedures and policies.
- Compiled data from multiple sources into comprehensive reports for management review.
- Coordinated scheduling and logistics for staff meetings and corporate events.
Visa Processing Officer
CVFR Travel Group - VFS Global
Melbourne, Victoria
01.2022 - 04.2022
- Supported applicants with visa processing, biometrics and ad hoc projects
- Maintained quality and safety of services provided
- Informed and supported management through consistent communication and administrative support duties
- Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to company's database
- Followed up with clients for further document processing and payments.
- Coordinated with various stakeholders such as border control agencies and airlines, when necessary.
- Identified fraudulent documentation or misrepresentation of facts by applicants.
Note Taker/Participation Assistant
Echo Interpreting Pty Ltd & Auslan Services
Melbourne, Victoria
02.2014 - 11.2021
- Helped students with library research by locating resources and specific details
- Followed established protocols when submitting documentation requests from faculty members.
- Adhered strictly to copyright laws when reproducing materials used in lecture presentations or handouts.
- Provided feedback on ways to improve the effectiveness of notetaking services provided at the college and university level.
- Provided written summaries of lectures in a timely manner.
- Collaborated with instructors to discuss any questions or issues related to notetaking services.
- Compiled student notes into comprehensive documents for review.
- Created digital copies of all notes taken during class sessions for easy reference and sharing purposes.
- Maintained confidentiality of all student information obtained through the course of providing notetaking services.
- Met with individual students upon request to discuss specific topics covered in lectures or other course material.
- Troubleshot technical issues that arose while using audio recording equipment during classes.
Dental Front Office Receptionist
Centreway Dental
Lara, Victoria
07.2016 - 10.2016
- Helped patients complete necessary medical forms and documentation
- Scheduled, rescheduled and cancelled appointments for dental patients
- Completed patient referrals to other medical specialists
- Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information
- Processed all insurance claims and treatment plan
- Managed front office operations including ordering and restocking inventory
- Tracked and updated patient appointments using Exact/Praktika software.
Professional Marker
NCS Pearson Pty Ltd
Melbourne, Victoria
05.2016 - 07.2016
- Marking NAPLAN test papers of school students
Student Ambassador Volunteer
RMIT University
Melbourne, Victoria
02.2014 - 10.2015
- Interacted with university and prospective students and parents during tours and student visit days, answering questions and providing insight
- Founded on-campus club promoting volunteering efforts by students for non-profit organizations in community
- Led campus tours for prospective students every semester.
- Conducted surveys amongst current students regarding their experience at the university.
- Monitored social media platforms such as Facebook, Twitter and Instagram accounts that are dedicated to promoting student engagement activities at the University.
- Represented the University at conferences, workshops or other educational forums related to student life.
- Advised students on course selection and enrollment procedures.
Cafe Attendant
RUSU Realfoods Cafe, RMIT University
Melbourne, Victoria
01.2014 - 11.2014
- Kept service counters fully stocked and clean
- Assisted with food preparation
- Delivered food to guest tables with timeliness and efficiency
- Assisted customers with information regarding menu offerings and nutrition information.
- Managed multiple tasks simultaneously while maintaining focus on quality assurance.
- Stocked shelves with merchandise, restocked supplies when needed, and rotated products as required.
- Maintained a clean and organized workstation while adhering to health and safety standards.
- Processed credit card transactions quickly and accurately using the point of sale system.
Administrative Officer/ Personal Assistant
Hare Krishna Melbourne
Melbourne, Victoria
08.2013 - 06.2014
- Dealt with inbound telephone customer queries
- Greeted and directed visitors
- Filed and managed diaries for CEO
- Invoiced transactions
- Arranged and coordinated meetings.
Education
Masters in Engineering -
RMIT University
12.2015
Skills
- Records Management Software
- Project Coordination
- Team Collaboration
- Social Media Savvy
- Calendar Management Proficiency
- Efficient note-taking
- Strong Communication Skills
- Administrative support specialist
- Research and Analysis Capabilities
- Advanced multitasking abilities
- Personal Correspondence
- Appointment Scheduling
- Customer Service
- Scientific Communication
- Problem-solving aptitude
- Compliance Reporting
- Problem-solving abilities
- Training Coordination
- Regulatory compliance oversight
- Time management abilities
- Relationship Building
- Inbound Call Management
- Advanced Asana Knowledge
- CRM software proficiency
- Trello Project Management
- First Aid/CPR
References
References available upon request.
Timeline
Accreditations Administrator
Loan market Group
04.2022 - 05.2024
Visa Processing Officer
CVFR Travel Group - VFS Global
01.2022 - 04.2022
Dental Front Office Receptionist
Centreway Dental
07.2016 - 10.2016
Professional Marker
NCS Pearson Pty Ltd
05.2016 - 07.2016
Note Taker/Participation Assistant
Echo Interpreting Pty Ltd & Auslan Services
02.2014 - 11.2021
Student Ambassador Volunteer
RMIT University
02.2014 - 10.2015
Cafe Attendant
RUSU Realfoods Cafe, RMIT University
01.2014 - 11.2014
Administrative Officer/ Personal Assistant
Hare Krishna Melbourne
08.2013 - 06.2014
Masters in Engineering -
RMIT University
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