Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Aditya Arora

Sunshine North,Australia

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced in providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to driving strong sales through execution of sales, service, and customer experience initiatives.

Overview

2
2
years of professional experience

Work History

Store Associate, Part Time

TK Maxx
Melbourne, Australia
02.2024 - Current
  • Inventory Management and Operations Oversight: Oversee dock operations and manage the efficient unloading, sorting, and distribution of stock to various departments
  • Ensure all goods are correctly coded and comply with Occupational Health & Safety standards
  • Customer Service Excellence: Provide expert product advice and support in various customer service roles, including fitting room assistance and register operations, ensuring a positive shopping experience
  • Team Leadership and Training: Construct fixtures following training protocols, support managerial team-building activities, and enhance staff cohesion and morale through effective communication
  • Shop Maintenance and Inventory Accuracy: Perform meticulous shop front maintenance, categorise excess stock for optimal inventory management, and tag apparel, shoes, and accessories to maintain inventory accuracy.

Stocktake Auditor, Casual

RGIS Australia Stocktaking
Melbourne, Australia
08.2023 - 06.2024
  • Inventory Control and Auditing: Efficiently count and record inventory using specialised equipment, reconcile physical counts with inventory records, and identify discrepancies
  • Adhere to strict inventory auditing procedures to ensure accuracy
  • Reporting and Analysis: Generate detailed inventory reports, providing insights and recommendations to enhance operational efficiency.

Consultant, Full-Time

Capgemini Technology Services
Bangalore, India
09.2022 - 01.2023
  • User Interface Development: Developed user interfaces for apps and websites, focusing on intuitive and engaging design, with extensive use of advanced wireframing and UI prototyping
  • User Experience Research: Led user requirement evaluations and conducted in-depth research to align design with user expectations and business goals
  • Information Architecture: Optimized information architecture to enhance user flow and content accessibility, ensuring seamless integration with backend technologies
  • Client Collaboration: Collaborated on UX projects with major brands such as Michelin Tyres, Mercedes-Benz, Engie, Network Rail, Capgemini, and more, enhancing their digital presence and user interaction
  • Strategic Design Leadership: Directed UX team efforts, employing best practices and innovative strategies to deliver high-quality user experiences
  • Project Management: Managed multiple project timelines and coordinated cross-functional team activities to meet deliverables and exceed client expectations.

Education

Master of Design - Design And Visual Communications

Swinburne University of Technology
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Under Graduation Communication Design Graphics/Interaction & Digital -

Pearl Academy of Fashion And Design
New Delhi, India
07.2020

Central Board of Secondary Education (Mira Model School)
New Delhi, India
05.2016

Skills

Customer Service and Sales:

- Customer Service Excellence

- Building Customer Loyalty

- Upselling and Cross-Selling

- Product Knowledge

- Sales Expertise

- Dispute Mediation

Retail Operations:

- POS System Operation

- Payment Processing

- Merchandise Handling and Receiving

- Cash Handling Accuracy

- Retail Merchandising

- Store Policies and Procedures

- Loss Prevention

Teamwork and Leadership:

- Collaborative Teamwork

- Team Leadership

- Decision-Making

- Strong Communication Skills

Analytical and Problem Solving:

- Analytical Thinking

- Complex Problem Solving

- Attention to Detail

- Task Prioritization

Technical Skills:

- Computer Proficiency

- Microsoft Office Suite

-Advanced level Design Skills

Volunteer Experience

Rotary International, New Delhi, India, Rotaract Club Member, 06/2014 - 07/2016, Interact Club Executive Member, 04/2010 - 05/2014, Develop ideas and collaborate with community leaders, Plan and execute various initiatives, Foster strong relationships with the Rotary family

Timeline

Store Associate, Part Time

TK Maxx
02.2024 - Current

Stocktake Auditor, Casual

RGIS Australia Stocktaking
08.2023 - 06.2024

Consultant, Full-Time

Capgemini Technology Services
09.2022 - 01.2023

Master of Design - Design And Visual Communications

Swinburne University of Technology

Under Graduation Communication Design Graphics/Interaction & Digital -

Pearl Academy of Fashion And Design

Central Board of Secondary Education (Mira Model School)

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Aditya Arora