ADITYA BADAMI
Reporting Analyst
Melbourne,VIC
Summary
Results-driven Reporting Analyst at Wipro Technologies with expertise in data analysis, visualization, and IT operations. Enhanced reporting efficiency, reducing turnaround time for ad-hoc requests, while delivering actionable insights that informed strategic decisions. Proven ability to collaborate effectively with stakeholders and streamline processes, contributing to a positive team environment.
Overview
8
8
years of professional experience
3
3
Certification
6
6
years of post-secondary education
Skills
Data Analysis and Insights
- Proficient in analyzing complex datasets to identify patterns and trends, delivering actionable insights that drive strategic decision-making and improve operational outcomes
Reporting and Dashboard Proficiency
- Experienced in building dynamic, interactive dashboards using tools like ServiceNow, Excel, and Power BI to visualize key metrics and communicate data effectively to stakeholders
Process Improvement and Incident Management
- Expertise in identifying and resolving ServiceNow platform issues, collaborating with support teams and vendors, and providing data-driven analysis to enhance system performance and functionality
Stakeholder Collaboration and Communication
- Strong ability to engage stakeholders, translate requirements into actionable solutions, and communicate effectively through presentations and updates
Training and Knowledge Sharing
- Proficient in fostering a data-driven culture through team training and creating comprehensive knowledge bases to support efficient issue resolution
Work History
Reporting Analyst
Wipro
03.2021 - Current
- Collaborated with cross-functional teams & stakeholders to gather reporting requirements and deliver tailored analytics solutions, driving data-informed decision-making across business operations.
- Conducted ETL processes using ServiceNow data, ensuring accuracy and usability for critical insights like the Top Incident Drivers Analysis, reducing recurring issues through targeted improvements.
- Designed and deployed the SMAX INC Dashboard, reducing transfer volumes by 35% and improving triage efficiency by equipping the service desk with real-time incident insights.
- Created a Centralized Survey Responses Dashboard, integrating feedback across support teams and providing time-based trends and sentiments to improve service quality.
- Addressed performance bottlenecks by creating the Slowness Live Analytics View, enabling rapid root-cause identification and minimizing business-critical downtime.
- Developed the ZTNA Incidents Dashboard to monitor and resolve issues during the Global Secure Access rollout, ensuring secure access and prompt incident resolution.
- Delivered reports and dashboards, including MTD Reports, Customer Satisfaction Dashboards, and CSL-KPI Metrics, helping leadership track KPIs and address performance gaps.
- Refined dashboards post-deployment by integrating feedback to enhance usability and trained teams to interpret insights, fostering a data-driven decision-making culture.
ITSM Analyst
CA Technologies
Hyderabad, Telangana
10.2015 - 10.2018
- Enhanced customer satisfaction by promptly addressing and resolving service desk issues.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Analyzed incident trends to improve system stability and developed user-friendly dashboards for easy access to key performance indicators.
- Maintained excellent communication channels between stakeholders through regular meetings, status updates, reports presentation.
- Assisted in training new team members on service desk procedures, tools, and best practices.
- Developed and maintained a comprehensive knowledge base of support materials, enabling quicker diagnosis and resolution of common issues.
IT Process Associate
Genpact
Hyderabad, Telangana
12.2013 - 09.2015
- Efficiently managed and prioritized large volumes of incoming service requests, ensuring timely resolution and maintaining exceptional organizational standards.
- Collaborated with team members for enhanced process efficiency and productivity.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
Certification
- Microsoft Certified, Azure Data Fundamentals - Microsoft.
- ITIL® Foundation Certificate in IT Service Management - PeopleCert
- Generative AI Fundamentals - Google
Education
Master of Technology - Business Analytics & Enterprise Systems
Federation University
Melbourne 11.2018 - 06.2020
Bachelor Of Technology - Electronics And Communication Engineering
JAWAHARLAL NEHRU INSTITUTE OF TECHNOLOGY
Hyderabad,India 08.2009 - 08.2013
Accomplishments
- Recognized as new joiner of the quarter in Q1 Wipro ANZ town hall meeting for outstanding performance and
team contributions. - Achieved 2 BRONZE Awards and 1 SILVER Award for Best Performances in Genpact.
- Consistently received appreciations from customers, client, and management in monthly meetings.
Work Preference
Work Type
Full TimeContract WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceWork from home optionPersonal development programsPaid sick leaveCareer advancementLanguages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Timeline
Reporting Analyst
Wipro
03.2021 - Current
Master of Technology - Business Analytics & Enterprise Systems
Federation University
11.2018 - 06.2020
ITSM Analyst
CA Technologies
10.2015 - 10.2018
IT Process Associate
Genpact
12.2013 - 09.2015
Bachelor Of Technology - Electronics And Communication Engineering
JAWAHARLAL NEHRU INSTITUTE OF TECHNOLOGY
08.2009 - 08.2013
Similar Profiles
Vaishnavi GundojuVaishnavi Gundoju
Senior Associate at WiproSenior Associate at Wipro
Hari Kumar ModalaHari Kumar Modala
Lead Administrator- Asset and Configuration Management at WiproLead Administrator- Asset and Configuration Management at Wipro
Rajesh JoshiRajesh Joshi
Us mortgage Underwriter at WiproUs mortgage Underwriter at Wipro
Sushmita KulkarniSushmita Kulkarni
Senior Associate at WIPROSenior Associate at WIPRO
Cavsar KuerbanCavsar Kuerban
ECommerce at DropK CardsECommerce at DropK Cards