Summary
Overview
Work History
Education
Skills
Timeline
Generic

ADITYA GOSWAMI

Southbank,VIC

Summary

Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics. Mentors new hires and existing staff in call handling best practices to promote accurate and consistent call responses. I would also classify myself as a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Senior Customer Representative

Your Porter
11.2021 - Current
  • Implemented marketing and sales campaigns to effectively
  • Working to and achieving daily/ weekly SALES targets;
  • Achieved sales goals by promoting and enrolling clients by explaining programs and services to interested individuals
  • Developing and maintaining a comprehensive product knowledge and using CRM
  • Monitored weekly sales to write reports for senior leadership and streamline operational processes
  • Handling customer complaints and escalating issues as needed,
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.

Banking and Finance Associate

XYZ
05.2020 - 11.2021
  • Composed grant proposals and fundraising newsletters to raise capital for non-profit organizations
  • Strategised with client development team members to manage budget and synchronize volunteer efforts to boost funding initiatives
  • Planned and organized special events, solicited corporate sponsorships and set up matching gift donations to reach financial targets
  • Participated in contract and budget negotiations with outside vendors and internal stakeholders.

Team Leader

Hungry Jack's Burwood
07.2018 - 01.2019
  • Oversaw operations for a team of 13 employees as well as performed roster management
  • Trained team on all aspects of operating procedures and company services
  • Cross referenced receipts with
  • EFTPOS transactions at the end of the day

Education

Bachelor of Commerce - Finance

Burwood, Deakin University
Melbourne, VIC
05.2021

Skills

  • Quality Control
  • Senior Leadership Support
  • Customer Relations
  • Service Standard Compliance
  • Customer Transactions

Timeline

Senior Customer Representative

Your Porter
11.2021 - Current

Banking and Finance Associate

XYZ
05.2020 - 11.2021

Team Leader

Hungry Jack's Burwood
07.2018 - 01.2019

Bachelor of Commerce - Finance

Burwood, Deakin University

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ADITYA GOSWAMI