Summary
Overview
Work History
Education
Skills
Accomplishments
References
Projects
Timeline
Generic

Aditya Pavan Kumar Battula

Melbourne,VIC

Summary

A Postgraduate with Distinction Specialized in Networking, A Highly Motivated and Ambitious Individual Able to Meet Timely and Accurate Targets. Possessing Excellent Product Skills and Having the Ability to Work with The Minimum of Supervision. Computer Literate, With Strong Analytical Skills & Problem-Solving Skills. Project Oriented Problem Solver with An Ability to Adapt to New Situations. A Quick Learner with A Desire for Continuous Personal Growth.

Overview

5
5
years of professional experience

Work History

Customer Service Agent

Coles Group
02.2022 - 05.2023
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.

Customer Service Agent

CLOUD9 BPO LLP
04.2018 - 11.2019
  • Worked in payment card industry and has ability to problem solving, complaints and escalating issues as needed.
  • Excellent in maintaining customer satisfaction and multi-tasking.
  • Time management – remarkable in managing time effectively and maintaining positive customer experience.
  • Experience in Microsoft office and efficiency in interpersonal communication skills.

Education

Master of Science - Specialized in Networking

Melbourne Institute of Technology
Melbourne, VIC
11.2021

Bachelor Of Engineering - Computer Science & Engineering

GITAM University
Hyderabad, Andhra Pradesh
05.2018

Skills

  • Proficient Knowledge of Penetration Testing
  • Proficient Knowledge of Network Simulation in Cisco Packet Tracer
  • Proficient Knowledge of Digital Forensic Tools
  • Excellent Communication Skills
  • Interpersonal Skills and the Ability to Work Individually or Part of a Team
  • Problem Solving and Decision-Making Skills
  • All General Computing Skills and Familiarity with Modern Office Technology and MS Project

Accomplishments

  • 2021- Completed Cyber@ Anz Virtual Internship Program
  • 2021- Completed Data@ Anz Virtual Internship Program
  • 2021- Distinction in Semester 3 And Last Semester At MIT, Melbourne.
  • 2020 – Passed with Higher Distinction and Distinction in Semester 1 And Semester 2 At MIT, Melbourne.

References

Available if required

Projects

Project-1: 2021- Image Recognition and Object Counting Such as Flies, Developed An Android Application for The Image Detection for A Malaysian Company – Vacpest Used YOLO And TensorFlow for Image Detection Approach Acted As a Team Lead, Improved Communication and Team Working Skills Enabled The Application to Detect and Count the Flies in The Image Project 2: Cyber Security Risk Assessment Project, Create risk matrix for the organisation considering the impact likelihood Create Risk assessment checklist using the information provided Analysing the risk assessment form and create a vulnerability report Improved cyber security skills and knowledge in this project.

Timeline

Customer Service Agent

Coles Group
02.2022 - 05.2023

Customer Service Agent

CLOUD9 BPO LLP
04.2018 - 11.2019

Master of Science - Specialized in Networking

Melbourne Institute of Technology

Bachelor Of Engineering - Computer Science & Engineering

GITAM University

Similar Profiles

CREATE PROFILE
Aditya Pavan Kumar Battula