Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Aditya Shah

Melbourne,VIC

Summary

Smoothly oversee the front offices with strong leadership and team management abilities focused on delivering unparalleled support to staff and customers. Collaborate with team members to direct efficient operations based on trust and open communication. Performance-oriented and well-organized manager with in-depth understanding of financial and operational processes.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Assistant Front Office Manager

Mantra On Little Bourke
09.2023 - Current
  • Enhanced guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.
  • Streamlined check-in and check-out processes for a smoother guest experience by implementing new strategies.
  • Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards for VIP, corporate and other guest.
  • Improved team performance by providing regular training on customer service techniques and hotel policies.
  • Increased repeat business through personalised guest interactions and exceptional service delivery.
  • Managed room inventory to optimise revenue opportunities during high-demand periods.
  • Resolved conflicts between guests or staff members in a professional manner to maintain a positive work environment.
  • Implemented new procedures for handling guest complaints, resulting in increased customer satisfaction ratings.
  • Balanced daily cash transactions, accurately maintaining financial records for the front office department.
  • Rostering the staff as per the departmental targets.
  • Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
  • Boosted efficiency by monitoring employee performance closely and providing constructive feedback when necessary.
  • Reduced wait times during busy hours by implementing effective strategies for managing guest flow throughout the lobby area.
  • Maintained confidentiality of sensitive information pertaining to guests, employees, or hotel operations.
  • Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement.
  • Oversaw group reservations, working closely with event planners and sales teams to accommodate special requests as needed.
  • Ensured accurate billing procedures were followed consistently by front desk staff members.
  • Contributed towards achieving budgetary targets set by senior management through effective cost control measures.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Supervised payroll corrections for accuracy and duplications.
  • Trained new-hire as per the standard operating procedures to better service customers.
  • Built and managed processes for tracking and monitoring department performance.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Conducting End of the Month Reports for Front Office department and performing all facets of work.
  • Monitoring and guiding the staffs to achieve the loyalty recruitment target.
  • Approving the internal audit requirement of the hotel in all departments.
  • Monitoring and actively engaging with the guest feedback through Trust You and maintaining higher RPS score.
  • Monitoring the team to ensure F&B Upsell KPI's are meet.


Assistant Managr

Mantra On Jolimont
09.2022 - 09.2023


  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Developed strategy to increase sales and drive profits.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Trained new staff
  • Conducted End of the Month Report for all department

Education

MBA - International Business

Federation University
Ballarat, VIC
07.2022

Skills

  • Communication Management
  • Employee Management
  • Inventory Oversight
  • Complaint Handling
  • Operations Management
  • Financial Reporting
  • Guest Relations Management
  • Revenue management
  • Front Desk Operations
  • Emotional Intelligence
  • Guest check-in and out procedures
  • Emergency response readiness
  • Proficient in Sihot

Accomplishments

    Appointed Team Member of the Month - 3 (2022,2023,2024)


    Loyalty Signups Champion among A&R - Year 2023


    Commended by Sarah Derry ( Former CEO)


    Promoted twice in last two years with the company




Certification

  • RSA, 2023
  • FULL DRIVING LICENSE


Timeline

Assistant Front Office Manager

Mantra On Little Bourke
09.2023 - Current

Assistant Managr

Mantra On Jolimont
09.2022 - 09.2023

MBA - International Business

Federation University

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Aditya Shah