Summary
Overview
Work History
Education
Skills
Software
Singing
Timeline
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Aditya Sharma

Aditya Sharma

Information Technology Specialist
Melbourne ,VIC

Summary

Qualified Advanced Technical Support Specialist with adequate amount of helpdesk and customer service experience. Provides comprehensive technical support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues.

Overview

3
3
Languages
6
6
years of post-secondary education

Work History

Technical Support Specialist

Geeks Technical Solutions
Chandigarh
01.2018 - 05.2018
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across multiple time zones.

Education

Masters of Information Technology - Information Technology

La Trobe University
Melbourne, VIC
02.2019 - 02.2021

Bachelors in Computer Science Engineering - Computer Science Engineering

Punjab Technical University
Mohali , Punjab
06.2014 - 05.2018

Skills

    Desktop support

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Software

Python

Java

Singing

Singing is my leisure time activity, moreover i do sketching and drawings to make myself calm during stressful situations. Hence, all these activities have made me a very patient and calm person in life.

Timeline

Masters of Information Technology - Information Technology

La Trobe University
02.2019 - 02.2021

Technical Support Specialist

Geeks Technical Solutions
01.2018 - 05.2018

Bachelors in Computer Science Engineering - Computer Science Engineering

Punjab Technical University
06.2014 - 05.2018

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Aditya Sharma Information Technology Specialist