Aditya Sharma

Information Technology Specialist

Melbourne ,VIC

Summary

Qualified Advanced Technical Support Specialist with adequate amount of helpdesk and customer service experience. Provides comprehensive technical support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues.

Overview

Languages

years of post-secondary education

Work History

Technical Support Specialist

Geeks Technical Solutions

Chandigarh

2018.01 - 2018.05

Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across multiple time zones.

Education

Masters of Information Technology - Information Technology

La Trobe University

Melbourne, VIC

2019.02 - 2021.02

Bachelors in Computer Science Engineering - Computer Science Engineering

Punjab Technical University

Mohali , Punjab

2014.06 - 2018.05

Skills

Desktop support

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Software

Python

Java

Languages

English

Hindi

Punjabi

Singing

Singing is my leisure time activity, moreover i do sketching and drawings to make myself calm during stressful situations. Hence, all these activities have made me a very patient and calm person in life.

Timeline