Aditya Sud

Appointed to launch and lead operations for a newly opened 1,800 sqm club, now one of the fastest-growing Planet Fitness locations in Australia. Responsible for full club performance, staff leadership, member experience, and delivering commercial outcomes across sales, retention, and operational efficiency.

Key Responsibilities & Achievements:

• Successfully managed pre-sale, recruitment, and full fit-out of the Craigieburn club
• Lead a multidisciplinary team including Assistant General Manager, Fitness Trainers, and Customer Service Representatives
• Delivered record growth with over 3,700 members within the first month of opening
• Accountable for daily operations, budget control, membership targets, and overall club performance
• Implemented sales strategies and service standards aligned with brand goals and local community needs
• Built a high-performance culture focused on service excellence, member engagement, and team accountability

Delivered high-quality personal training and contributed to club operations.

Key Responsibilities :

• Educated clients on proper exercise techniques, reducing risk of injury during workouts.
• Motivated clients to stay on track with fitness goals with positive and friendly approach.
• Increased client retention through consistent communication, motivation, and support.
• Developed and implemented creative exercise programs to keep clients engaged and motivated.

Oversaw the health and fitness operations across multiple council-run leisure facilities, including Kilmore Leisure Centre and Seymour Sports & Aquatic Centre. Led teams to improve member engagement, retention, and performance outcomes.

Key Responsibilities & Achievements:

• Managed and supported Health & Fitness Supervisors and frontline teams across Mitchell Shire facilities
• Developed and implemented strategic plans, fitness challenges, and engagement initiatives to boost attendance and retention
• Designed KPIs, performance metrics, and reporting tools to align staff output with membership and business goals
• Promoted a culture of continuous improvement, accountability, and high service standards within council frameworks
• Collaborated with council and site managers to deliver consistent, community-focused fitness programming

Led the health and fitness department of one of Melbourne's largest council-operated leisure centres, servicing over 5,000 members. Responsible for strategic direction, operational management, staff leadership, and program innovation, while maintaining strong alignment with Manningham Council's community wellbeing objectives.

Key Responsibilities & Achievements:

• Managed a team of 80+ staff, including Personal Trainers, Exercise Physiologists, Coordinators, Group Fitness Instructors, and Customer Service personnel
• Acted as Centre Operations Manager during extended leave coverage, overseeing total site functionality
• Led performance management, training, and productivity oversight of the Health Club and Recreation Team
• Designed and delivered inclusive programs to improve community participation in health and wellness activities
• Ensured strict adherence to OH&S legislation, maintaining a safe and risk-minimized environment
• Provided ongoing supervision, mentoring, and guidance to team members across multiple disciplines
• Oversaw recruitment, onboarding, and rostering, including management of timesheets and payroll processes
• Managed contractor engagement and service quality in line with operational requirements
• Contributed to annual budgeting, monitored monthly financial performance, and supported capital works requests
• Authorized and administered procurement processes, including purchase orders and invoice approvals
• Maintained compliance with all council employee policies, service delivery standards, and facility procedures

Stepped into a short-term leadership role overseeing multiple aquatic and fitness facilities across the Alpine region, including Bright Sports Centre, Myrtleford Outdoor Pool, Mount Beauty Outdoor Pool, and Bright River Pool. Ensured safe, consistent operations across seasonal and permanent sites.

Key Responsibilities & Achievements:

• Managed day-to-day operations across multiple locations, including aquatic and fitness departments
• Led site teams to maintain high standards in safety, service, and facility presentation
• Ensured all venues remained compliant with OH&S legislation, risk management practices, and seasonal operational requirements
• Delivered a consistent and patron-friendly experience across all sites during peak summer period
• Identified and resolved operational issues promptly to maintain uninterrupted service and minimal downtime

Led retail department operations within a high-volume store, responsible for sales growth, team performance, inventory management, and customer experience. Successfully implemented strategies that delivered strong commercial outcomes and aligned with Target's national vision.

Key Responsibilities & Achievements:

• Delivered 182% sales growth in one year through effective team leadership, merchandising, and customer engagement strategies
• Forecasted, planned, and managed daily resources and labour to ensure optimal store operations and service delivery
• Championed the company's values, driving consistent alignment between team actions and organisational goals
• Managed stock flow, including inventory check-ins, invoice logging, and stock presentation aligned with corporate merchandising layouts
• Resolved escalated customer concerns and was authorised to implement solutions on behalf of the store
• Provided frontline staff training in stock management, customer service, and sales techniques
• Ensured all promotional signage and in-store branding were accurately maintained during campaigns