Adityan Vengidasalam

1. NSW Education Standards Authority-IT Officer (L1/L2 Support)

● Administered MS Teams application for HSC Marking Operations 2022 covering L2 Support Task.

● Managed MS System Centre Configuration Manager including co-management with Intune/Endpoint Manager covering user profile creation, mailbox delegations and licensing management within the L2/L3 support scope.

● Managed Incidents, Service Requests, and Change Requests using ticketing tools like LANDesk, Ivanti and ServiceNow. Administered all equipment, hardware and software upgrades.

2. Northern Beaches Council-IT Service Delivery Officer

● Managed Mobile devices (iPhone/iPad) uplift project covering 500-600 devices across the council, starting from creating the project scope till the project closure phase.

• Managed Ivanti Neurons tool, customizing workflows, configuration items and fields to optimise the ticketing tool process flow.

3. Simon & Schuster, Australia - Technical Consultant.

● Managed Office 365 Admin center involving User profile creation, mailbox delegations management on Exchange online, Licensing Management.

● Managed Incidents, Service Requests, and Change Requests using ticketing tools like LANDesk, Ivanti and ServiceNow. Administered all equipment, hardware and software upgrades. ● Utilised Ivanti Management Portal for Patch deployment and alerting/Monitoring tools to check on the stability of the infrastructure environment.

● Documented Problem tickets for future reference complying with ITIL practises.

• Company Overview: Travelex Group is a foreign exchange company with a revenue of 721.5 million GBP headquartered in London
• Its primary businesses are international payments, bureaux de change, and issuing prepaid credit cards for use by travelers as well as global remitting
• Resolve systems, applications, hardware and database trouble tickets
• Track related IT issues coordinate resolution and assist in driving issues to closure with strict Service Level Agreements being met at all times
• Performed Azure Active Directory migration tasks, User profile creation, Mailbox delegation management, and Office 365 Licence management
• Administer Virtual desktop environments in the VMWare deployment tool
• Managed and Supported Windows Server infrastructure 2008/2012 R2
• Managed Patch deployments via MS SCCM, Ivanti Management Portal tools
• Utilised MS SCOM alerting and monitoring tools
• Manage servers, including email, failover clustering, file print and file backup servers and their associated operating systems and software
• Manage security solutions, including firewall, antivirus and intrusion detection systems
• Manage MDM suite for Blackberry Work on iOS and Android devices
• Primary contact of IT asset procurement and inventory management for Australia & New Zealand geo
• Ensure the integrity and protection of database systems and applications by technical enforcement of organizational security policies through monitoring of Vulnerability scanning applications including CrowdStrike Falcon, and Symantec Endpoint Protection
• Administer all equipment, hardware and software upgrades
• Interact and negotiate with vendors, outsourcers, and contractors to secure network products and services
• Develop, implement and maintain policies, procedures and associated training plans for resource administration, appropriate use and disaster recovery
• Administer and maintain end-user accounts, permissions and access rights
• Document and record steps were taken towards resolution of an incident and add this to the knowledge database for future reference
• Escalate high-severity issues and chronic problems to appropriate management
• Provide timely follow-through with customers and IT peers on IT service requests and tasks
• Promote and adhere to a Company's methodologies, policies, procedures and standards
• Maintain a consistently high quality of work across all responsibilities
• Raised, Supported and Documented, Incidents, Change and Problem tickets complying with ITIL practises
• Travelex Group is a foreign exchange company with a revenue of 721.5 million GBP headquartered in London
• Its primary businesses are international payments, bureaux de change, and issuing prepaid credit cards for use by travelers as well as global remitting

• Company Overview: Ramco Systems Private Limited- a part of a USD 1 billion diversified conglomerate, the Ramco group of companies, engaged in providing multi-tenanted cloud and mobile-based enterprise software in the area of HCM and payroll, ERP and MRO for aviation
• Performed ad-hoc log shipping, restoration and backup configuration in MS SQL server 2012
• Improved performance for slow-running SQL queries
• Responsible for 100% availability, reliability as well and responsiveness of all database back-end supported in a production environment
• Implemented and reviewed disaster recovery strategies
• Monitoring, maintaining and troubleshooting computer systems and networks across the team environment
• Installing and configuring desktop hardware, software, networks, printers and scanners across the team environment
• Worked on SQL Server Installation, Upgrades, Migrations and Configuration
• - Installed database software service packs and cumulative updates as necessary
• - Maintained and administered database security access
• Ramco Systems Private Limited- a part of a USD 1 billion diversified conglomerate, the Ramco group of companies, engaged in providing multi-tenanted cloud and mobile-based enterprise software in the area of HCM and payroll, ERP and MRO for aviation