Adityavardhan Reddy Kumbham
Truganina,Vic
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
11
11
years of professional experience
Work History
Store Manager
Jasbe Petroleum Pty Ltd
03.2020 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Interacted well with customers to build connections and nurture relationships.
Store Manager
Ampol Pty Ltd
09.2018 - 03.2020
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Mitigated business risks by working closely with staff members and assessing performance.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Assistant Store Manager
Calstores Pty Ltd
12.2016 - 09.2018
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Customer Service Attendant
Calstores Pty Ltd
10.2012 - 06.2016
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Enhanced customer satisfaction by consistently providing prompt and courteous service.
- Resolved customer complaints effectively, ensuring a positive experience and maintaining loyalty.
- Promoted company products and services, resulting in increased sales and revenue.
- Collaborated with team members to improve overall customer service standards within the company.
- Streamlined processes for handling inquiries, reducing wait times and increasing efficiency.
- Generated repeat business through exceptional interpersonal skills and personalized attention to each customer''s needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
Education
Master of Information Systems -
Federation University
Mount Helen, VIC12.2014
Bachelor of Electronics and Communication Engineering -
Jawaharlal Nehru Technological University
Hyderabad,India04.2011
Skills
- MS Office
- Effective Team Building and Management Skills
- Strong Interpersonal Communication Skills
- Personnel Development
- Retail Inventory Management
- Report Generation
- Competitor Monitoring
- Payroll Management
- Employee Training
- Store Merchandising
- Team Development
- POS Systems
- Customer Service Management
- Risk Management
- Loss Prevention
- Multitasking and Organization
- Leading Staff Meetings
- Performance Reviews
- Team Building and Leadership
- Time Management
- Networking Abilities
Training Certificates
- Advanced CSA Training
- Food Safety Supervisor
- Responsible Service of Alcohol
- Fire Training-Small Work Places
Timeline
Store Manager
Jasbe Petroleum Pty Ltd
03.2020 - Current
Store Manager
Ampol Pty Ltd
09.2018 - 03.2020
Assistant Store Manager
Calstores Pty Ltd
12.2016 - 09.2018
Customer Service Attendant
Calstores Pty Ltd
10.2012 - 06.2016
Master of Information Systems -
Federation University
Bachelor of Electronics and Communication Engineering -
Jawaharlal Nehru Technological University
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