Adi Tagive
Geraldton,WA
Summary
Dynamic professional with extensive experience in office administration at Geraldton Aboriginal Medical Service. Proven ability to enhance customer satisfaction through exceptional communication and organizational skills. Adept at managing multi-line phone systems and maintaining confidentiality while streamlining processes for increased efficiency. Committed to fostering positive client relations and supporting team success.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
29
29
years of professional experience
Work History
Receptionist
Geraldton Aboriginal Medical Service
05.2006 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
High School Secretary
Karalundi Aboriginal Education Center
01.2000 - 03.2006
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Assisted in the development of school events and activities for increased student engagement and community involvement.
- Managed student records with accuracy and confidentiality, ensuring compliance with privacy policies and regulations.
- Assisted in preparing district informational materials such as brochures and newsletters.
- Provided exceptional customer service to visitors at the front desk by offering assistance or directing inquiries to appropriate personnel as needed.
- Organized meetings, appointments, and conferences for staff members, maintaining a smooth-flowing schedule for all parties involved.
- Placed orders for all classroom and office supplies.
- Oversaw submission of accurate attendance records daily while following established procedures resulting in fewer discrepancies.
- Actively participated in professional development workshops related to High School Secretary role which enhanced skills set continuously.
- Facilitated registration processes for new students by collecting required documentation and inputting data into the system accurately.
Kitchen Hand
Karalundi Aboriginal Education Center
01.1999 - 01.2000
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Managed time to juggle multiple tasks simultaneously with ease.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
- Plated and presented food following chef requirements.
- Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
- Followed recipes and chef instructions to prepare food correctly.
Dormitory Resident Assistant
Karalundi Aboriginal Education Center
01.1996 - 01.1997
- Improved resident satisfaction by addressing concerns promptly and effectively.
- Maintained regular communication with dormitory staff regarding facility maintenance issues, leading to swift resolutions.
- Fostered a safe and inclusive living environment for all residents through conflict resolution and mediation.
- Conducted regular floor meetings to update residents on important information pertaining to their housing experience.
- Developed strong relationships with residents through active listening skills and empathetic responses to personal concerns or issues that arose throughout the semester.
- Provided support to new students during orientation week, easing their transition into college life.
Education
High School Diploma -
Cathedral Secondary School
Fiji12-1983
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Data inputting
- Office administration
- File management
- Mail handling
- Multi-line telephone operation
- Administrative support
Timeline
Receptionist
Geraldton Aboriginal Medical Service
05.2006 - Current
High School Secretary
Karalundi Aboriginal Education Center
01.2000 - 03.2006
Kitchen Hand
Karalundi Aboriginal Education Center
01.1999 - 01.2000
Dormitory Resident Assistant
Karalundi Aboriginal Education Center
01.1996 - 01.1997
High School Diploma -
Cathedral Secondary School
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