Roseta Glikpo
Brisbane,Australia
Summary
Communicating and connecting with people lights a spark in me like nothing else. I strive for an unparalleled standard of customer service and quality of work. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Customer Support Agent
Tech Mahindra
- NBN/ADSL/Cable/4G home internet, landlines, mobiles, Emails, testing and troubleshooting
- Billing enquiries, customer follow-ups, complaints cases, inbound and outbound calls.
Administration Assistant
St Vincent De Paul
- Streamlined office processes by implementing efficient organizational strategies and time management techniques.
- Enhanced communication efficiency by creating comprehensive internal documentation and updating office policies for clarity.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Improved workplace productivity with the implementation of a centralized filing system, organizing both digital and physical documents.
Customer Support Agent
Officeworks
- Inbound call centre for order management and business customer support.
Sales Agent
DODO Connect
- Sales, administration, order management.
Charity Telemarketing
Cornucopia Brisbane
- Increased donor engagement by developing and implementing targeted fundraising campaigns.
- Enhanced charity visibility through strategic marketing initiatives and community outreach programs.
- Managed event logistics, ensuring smooth execution of charity events and fundraisers.
- Strengthened relationships with key stakeholders by maintaining regular communication and providing timely updates on project progress.
Event Coordinator
Ghanaian Queensland Australia Organisation
- Enhanced attendee experience by meticulously planning and executing event logistics.
- Streamlined registration processes for increased efficiency and reduced waiting times.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Developed creative marketing materials that generated interest and boosted event attendance.
Receptionist
Christian Community Care
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Secretary
Archdiocese of Brisbane & Acacia Ridge
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Facilitated communication between departments for improved collaboration and project success.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Market Research Interviewer
QLD Statistician's Office
- Enhanced respondent engagement by utilizing advanced interviewing techniques and maintaining a professional demeanor.
- Streamlined data collection processes for increased efficiency and accuracy in market research results.
- Conducted in-depth interviews with diverse populations, ensuring accurate representation of target demographics.
- Collaborated with team members to develop best practices for conducting market research interviews, resulting in higher quality data.
Career Coach
Designer Life
11.2022 - Current
- Enhanced client career progression by providing personalized coaching sessions tailored to individual goals and strengths.
- Developed comprehensive career plans for clients, resulting in successful job placements and promotions within their desired fields.
- Assisted clients in identifying transferable skills and effectively communicating them during interviews, leading to higher job offer rates.
- Conducted mock interviews with clients, improving their confidence and performance during actual job interviews.
- Facilitated group workshops on various career-related topics, equipping participants with valuable tools and resources for job search success.
Receptionist
Our Lady of Fatima Catholic Church
01.2020 - 01.2021
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
Diploma & Cert III in Early Childhood Education -
Tertiary course
Cert III in Disability Services -
Tertiary course & volunteer work experience
Our Lady's College Annerley -
Senior Education
Associate of Arts - Administrative Assistance And Secretarial Science
TAFE Queensland
Acacia Ridge, QLD05.2020
Skills
- Inbound calls and outbound calls; very little scripting, wide variety of calls including extensive home internet, mobile, Email, landline, testing and troubleshooting
- Full computer literacy; Windows, MacOS, Microsoft Office, Salesforce, Siebel, ServiceNow, Modini, T&DM, CDR Live, & more
- Administration and event planning
- Volunteering with Hospitals, Aged care facilities and Starlight Children's Foundation
- Retail and EFTPOS knowledge
- Telephone Etiquette
- Attention to Detail
- Multitasking
- Positive Attitude
Other Referees
- Mr David Adjassou, 0474 586 918
- Miss Bianca Rodrigues, 0433 954 317
- Mr Bernie Carr (St Vincent De Paul), 07 3372 8112
- Mrs Stephanie Lee, 0488 600 088
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Career Coach
Designer Life
11.2022 - Current
Receptionist
Our Lady of Fatima Catholic Church
01.2020 - 01.2021
Customer Support Agent
Tech Mahindra
Administration Assistant
St Vincent De Paul
Customer Support Agent
Officeworks
Sales Agent
DODO Connect
Charity Telemarketing
Cornucopia Brisbane
Event Coordinator
Ghanaian Queensland Australia Organisation
Receptionist
Christian Community Care
Secretary
Archdiocese of Brisbane & Acacia Ridge
Market Research Interviewer
QLD Statistician's Office
Diploma & Cert III in Early Childhood Education -
Tertiary course
Cert III in Disability Services -
Tertiary course & volunteer work experience
Our Lady's College Annerley -
Senior Education
Associate of Arts - Administrative Assistance And Secretarial Science
TAFE Queensland
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