Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic
Emily Cochrane

Emily Cochrane

Hamilton Hill,WA

Summary

I am a hardworking and organized person who is eager to please others. I have exceptional customer service skills and can work well under stressful conditions. I am attentive to detail and take pride in my work, although I am thorough with what I do I am also fast and efficient.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Crew member / Barista

McDonald’s Kingsway
05.2016 - 06.2019
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Wiped down tables and equipment, swept and refilled stock.
  • Served food quickly for positive guest experiences.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Packed fast food products in approved containers, cups and bags.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Apprentice Automotive Electrician

Day Auto Electrical Services
06.2019 - 07.2019
  • Installed new technology such as lights, radios and immobilizers.
  • Tested auto equipment for proper functionality and managed components and control systems.
  • Performed initial wiring of vehicle and repaired existing faulty electrical systems.
  • Read and understood diagrams, manuals and schematics.
  • Performed wiring tests and removed faulty components.
  • Completed basic and intermediate repairs under oversight of tradesmen.
  • Repaired ignition wiring, safety control systems, air conditioning and lighting systems.

Administration Assistant

Anroc Constructions Pty Ltd
09.2021 - 10.2021
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Monitored schedules and calendar obligations for executives.
  • Responded effectively to sensitive inquiries or complaints.
  • Maintained accurate department and customer records.
  • Inventoried and ordered supplies for office.
  • Scheduled inspections and cleaners for properties.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Refined and demonstrated excellent listening skills, asked probing questions, understood concerns and overcame objections.
  • Entered data into work systems.
  • Created maintenance requests and scheduled maintenance.

Apprentice Automotive Electrician

Rio Tinto
02.2022 - 06.2023
  • Installed new components such as batteries, alternators and starter motors.
  • Repaired parts and equipment using industry-specific tools.
  • Tested auto equipment for proper functionality and managed components and control systems.
  • Performed initial wiring of vehicle and repaired existing faulty electrical systems.
  • Facilitated component testing in line with design specifications.
  • Diagnosed malfunctions with vehicle electrical systems to create work order.
  • Read and understood diagrams, manuals and schematics.
  • Performed wiring tests and removed faulty components.
  • Completed basic and intermediate repairs under oversight of tradesmen.
  • Learned and followed correct safety procedures for all areas.
  • Diagnosed issues through visual inspection and by using testing devices such as ammeters, voltmeters and oscilloscopes.

Education

High School Diploma -

Mercy College
Koondoola, WA
10.2017

Competent in all units of AUR20416 Certificate II in Automotive Electrical pre-apprenticeship -

South Metropolitan TAFE
06.2018

Skills

  • Data Entry
  • Types 55 WPM
  • Timeline Planning and Management
  • Email Management
  • Judgment and Decision Making
  • Ease with Computers and Technology
  • Professional and Courteous
  • Multi-Line Telephone Systems
  • Database and Client Management Systems
  • Computers and Technology
  • Strong Organizational Skills
  • Task Prioritization
  • Appointment Coordination
  • Microsoft Office
  • Document and File Management
  • Verbal and Written Communication
  • Schedule Management
  • Meticulous Attention to Detail
  • Multitasking and Time Management
  • Calendar Management
  • Organizing and Categorizing Data
  • Fast Learner

References

References Available upon request.

Certification

  • Certificate II in Business
  • Certificate III in Business
  • Certificate II in Engineering
  • Certificate II in Hospitality
  • Certificate II in Automotive Electrical Technology

Timeline

Apprentice Automotive Electrician

Rio Tinto
02.2022 - 06.2023

Administration Assistant

Anroc Constructions Pty Ltd
09.2021 - 10.2021

Apprentice Automotive Electrician

Day Auto Electrical Services
06.2019 - 07.2019

Crew member / Barista

McDonald’s Kingsway
05.2016 - 06.2019

High School Diploma -

Mercy College

Competent in all units of AUR20416 Certificate II in Automotive Electrical pre-apprenticeship -

South Metropolitan TAFE

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Emily Cochrane