Admir Dervishi
Melbourne,VIC
Summary
Committed and skilled professional with logistics background, a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Looking to get back into Logistics industry and grow within a progressive organization . Highly motivated professional with over 15 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.Looking to get back into Logistics industry and grow within a progressive organization .
Overview
19
19
years of professional experience
Work History
Business Owner
Quadratic Tiling
Melbourne, VIC
05.2016 - Current
- Interviewed, trained, and supervised employees.
- Provided organizational leadership and established business vision to achieve profit.
- Kept up-to-date on all regulatory changes affecting business operations.
- Installed shock-absorbing, sound-deadening or decorative coverings to floors, walls and cabinets with strict adherence to project specifications in order to meet design objectives.
- Trained over 50 employees to meet quality and efficiency standards for each project.
- Evaluated and analysed work area and effectively planned flooring layout for over 1000's of projects.
- Educated customers on product and service offerings.
- Recommended optimal products based on customer needs and desires.
- Regularly contacting customers to update on progress to achieve the desired outcomes.
- Bookkeeping and invoicing
- Build relationships with clients
Home Lending Specialist
Commonwealth Bank
Melbourne, Victoria
03.2023 - 09.2023
- Updated client account information and records in company databases.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Informed customers of loan application requirements and deadlines.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Identified valuable solutions for customers with credit problems.
- Stayed abreast of lending regulations, industry trends and market rates.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Collaborated with company teams to expedite loan approval processes.
- Approved or denied loan applications and explained reasoning behind decisions.
- Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Developed loan contracts and explained contract terms to clients.
- Located and suggested loan packages that met client needs and priorities.
- Set up debt payment plans based on client credit, income and assets.
Home Loan Specialist Mortgage Retention
National Australia Bank
Melbourne , Vic
10.2022 - 03.2023
- Making outbound calls to retention customers
- Retaining home loan customers by providing solution to suit their needs.
- Reviewing current home loans and building relationships with customers
- Writing new home loan applications
- Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
- Complied applications and paperwork and double-checked for accuracy.
- Submitted applications to credit analysts.
- Met with applicants to obtain information for loan applications and answer questions about loan process.
- Gathered client debt, credit and income information to determine loan eligibility.
- Informed customers of application deadlines, approvals and denials.
- Clarified mortgage loan process details to educate borrowers.
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Located and suggested loan packages that met client needs and priorities.
Customer Advisor
National Australia Bank
Melbourne , Vic
10.2021 - 10.2022
- Consulted with clients to assess and meet short- and long-term financial goal.
- Developed and deepened relationships with new and existing clients to advance progress and improve business.
- Interviewed clients to determine income, expenses, financial objectives and risk tolerance in order to develop successful financial plans.
- Explained advantages and disadvantages of available financial products to customers to maximize satisfaction.
- Assisted clients with planning for and funding retirements using mutual funds and other strategies.
- Developed and expanded financial planning relationships with customers through loyal and dedicated service.
- Promoted business to increase customer base and grow revenue.
- Drove branch growth and profitability, building credibility, developing relationships and increasing visibility within community and industry.
- Evaluated member's creditworthiness for new services.
- Determined whether members were eligible for new services.
- Adhered to bank and legal guidelines for reporting, loan approvals and money handling.
- Onboarding for Business Accounts
- Opening business accounts such as companies sole traders etc
- Helping customers with everyday banking opening many different accounts for a variety of individuals and entities
- Completing personal loan and credit card applications
Logistics Coordinator
Top Cut
Melbourne , Vic
08.2013 - 04.2016
- Relayed information between drivers and recipients, including ETA and potential delays.
- Determined appropriate licensing requirements and product classification for import and export shipments.
- Assessed proposed changes for potential impacts to region, including driver capacity and overflow.
- Logged, processed and followed up on merchandise authorization shipments in databases.
- Coordinated across departments to build successful logistics solutions for customers.
- Performed site evaluations.
- Coordinated a team of 12 staff members in my department
- Completed rosters for my team
Tiler
Coruna Tiling
Melbourne
03.2005 - 07.2013
- Removed excess cement and flooring materials to form tight joints and attractive finishes.
- Cut flooring material to fit around obstructions using hand tools, dies and special equipment.
- Prepared base surfaces by removing debris, correcting imperfections and applying treatments.
- Conducted repairs on diverse flooring types.
- Applied adhesive materials to flooring and wall materials to join foundation material.
- Inspected floor surface to assess condition and correct any imperfections potentially affecting tiling installation.
- Installed floor and wall tiles
- Cut and trimmed flooring to suit specified area, including doorways and openings, projections and wall edges.
- Supervising and Management of other employees
- Training new employees
Education
Certificate IV - Information Technology
Kangan Batman TAFE
Melbourne Victoria 12.2004
Skills
- Sales strategics
- Purchasing and planning
- Employee development
- Issue resolution
- Bookkeeping
- Task delegation
- Exceptional Leadership skills
- Operations oversight
- Strategic business planning
- Planning and coordination
- Team building
- MS Office proficiency
- Customer Support
- Inbound and Outbound Calling
- AFSL Tier 2 Accreditation
- Sales expertise
- Quality control
- Product organization
- Customer relations
- Freight operations
- Retail sales customer service
- High-energy attitude
- Problem-solving abilities
- Business development understanding
- Unsecured Lending applications
- Using multiple systems to complete lending applications
- Opening new accounts
- Business account opening
- Day to day branch operations
- Writing new home loan applications
- Mortgage servicing
Reference
Salko Custovic
Custovic Design Director
0418 379 902
Timeline
Home Lending Specialist
Commonwealth Bank
03.2023 - 09.2023
Home Loan Specialist Mortgage Retention
National Australia Bank
10.2022 - 03.2023
Customer Advisor
National Australia Bank
10.2021 - 10.2022
Business Owner
Quadratic Tiling
05.2016 - Current
Logistics Coordinator
Top Cut
08.2013 - 04.2016
Tiler
Coruna Tiling
03.2005 - 07.2013
Certificate IV - Information Technology
Kangan Batman TAFE
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