Adnan
Knead Patisserie
Queanbeyan,Australia
3
years of professional experience
Achieved high levels of customer satisfaction through effective communication and support. Drove compliance with health and safety guidelines to enhance workplace safety. Resolved team issues promptly to maintain operational efficiency.
Work History
Barista and Customer Service
2 Years 1 Month- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
Customer Service Representative
1 Year 5 Months- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Barista
1 Year 3 Months- Explained beverage preparation and offered samples to help customers choose ideal items.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Education
Master of Science - Information Technology
Bachelor of Technology - Mechanical Engineering
Academic Project: Design and Fabrication of Electric Go Kart
Intermediate Education - M.P.C (Maths, Physics & Chemistry)
Secondary School - 10th Standard
Skills
Enhanced customer experience through effective front of house operations.
Streamlined table bussing processes
resulting in improved turnaround times.
Achieved increased customer retention through superior service delivery.
Elevated beverage quality by mastering espresso machine operation.
Consistently exceeded customer expectations with personalized coffee and tea preparation.
Secured high customer satisfaction ratings through exceptional service.
Timeline
Customer Service Representative
Coles Supermarket
04.2024 - 09.2025Read More
Barista and Customer Service
Knead Patisserie
03.2024 - 04.2026Read More
Barista
The Grounds of Alexandria
12.2022 - 03.2024Read More
St. Marks Boys Town High School
Secondary School from 10th Standard
Read More
MS Junior College
Intermediate Education from M.P.C (Maths, Physics & Chemistry)
Read More
Lords Institute of Engineering and Technology
Bachelor of Technology from Mechanical Engineering
Read More
Swinburne University of Technology
Master of Science from Information Technology
Read More