Timeline

Work History

Education

Skills

Summary

Adnan Arif

IT support

Melbourne,VIC

Timeline

IT Technical Support Intern

Atmc

02.2023 - Current

Bachelor Of Information Technology - IT

Kent Institute Australia

03.2018 - 03.2022

Work History

IT Technical Support Intern

Atmc

Melbourne , VIC

02.2023 - Current

Replaced defective components and upgraded office equipment per technology plan.
Shadowed personnel to learn appropriate methods for solving customer issues and troubleshooting technical problems.
Supported computer laboratory users with hardware, software, and connectivity issues across both Windows and Mac platforms.
Helped department set up equipment for meetings, events and operations.
Installed application software and upgrades, virus protection, and drivers.
Updated firmware, pushed out files via FTP and troubleshot connectivity issues with remote monitoring equipment.
Helped IT team document core systems configurations, relevant passwords, and system access requirements.
Determined and resolved printer and networked copier outages.
Resolved Internet and wireless and wired network access problems.
Conducted system patching and software updates to field laptops using remote access software.

Education

Bachelor Of Information Technology - IT

Kent Institute Australia

Melbourne CBD

03.2018 - 03.2022

Skills

Software and Hardware Issues
Technical Support and Assistance
Office Desktop Maintenance
Computer System Diagnostics Software
Software Installation
Computer Updates

Kayako Support Ticketing System
Employee Computer Support
Smart Board
Printers and Peripherals
Hardware Components
Troubleshooting Network Issues

Summary

Knowledgeable Technical Intern with quality-driven and methodical approach to completing daily tasks, possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions