Summary
Overview
Work History
Education
Skills
Timeline
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Adnan Dedovic

Customer Experience Agent
Melbourne

Summary

I'm Adnan, and I have a passion for cars! with a strong background in working with them and being around them most of my life by working with my dad and brother on classics! I have a strong background in computer hardware and software as I like figuring out how things work, the ins and outs of everything. be it a computer, software itself, cars and much more! im always excited for a new challenge.

I consider myself a dependable ROA with strong conflict management and organisational skills. a proven track record of delivering exceptional customer service. Known for a thorough and well-organised approach to managing rental operations, I always made sure clients had a smooth and enjoyable experience.

I am excited about the opportunity to contribute to this role and would welcome the chance to discuss further on how my skills and experiences align with the company's goals in more detail.

Thank you for your time and consideration.

Overview

6
6
years of professional experience

Work History

Customer Service Agent

Motorserve
Moorabbin, VIC
04.2024 - Current


  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Actively sought opportunities for continuous learning, completing adjacency work within the company for battery testing and replacement.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.

Buying Liasion

Berwick Mitsubishi
Narre Warren
01.2024 - 02.2024
  • Looked into customer needs and feedback to drive product and service improvements.
  • Completed Inspections of vehicle to confirm damages.
  • Created different opportunities for customers to maximise my customer service.
  • Guaranteed that processes were as smooth as possible for the Customer.

Customer Experience Agent

Sixt Rent A Car
Noble Park North, VICTORIA
11.2022 - 12.2023
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Responded quickly to customer inquiries, answering questions in regards to new vehicles on fleet.
  • Worked flexible hours during the week and weekdays.

Courier Driver

Danny Trupec
Moorabin, Victoria
04.2022 - 08.2022
  • Planned and adjusted optimal routes based on traffic and weather conditions.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Loaded and secured items in vans to avoid damage to parcels during delivery.
  • Obtained customer signatures to complete and process paperwork.

Customer Service

Bipin P
Clayton, Victoria
02.2022 - 04.2022
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Recommended products to customers, thoroughly explaining details.

Mechanic Apprentice

Elvis Dedovic
Seaford, Victoria
06.2018 - 02.2019
  • Kept personal appearance and all work areas neat and professional.
  • Took advantage of opportunities to learn new systems and repair procedures.
  • Safely lifted cars to complete repairs.
  • Cleared work areas of debris and organized supplies to maintain safety and appearance.
  • Observed senior mechanics completing major repairs.

Education

Year 12 (VCAL) -

Carwatha College P-12
Noble Park North
12.2021 - 12.2021

Skills

Customer service skills

Timeline

Customer Service Agent

Motorserve
04.2024 - Current

Buying Liasion

Berwick Mitsubishi
01.2024 - 02.2024

Customer Experience Agent

Sixt Rent A Car
11.2022 - 12.2023

Courier Driver

Danny Trupec
04.2022 - 08.2022

Customer Service

Bipin P
02.2022 - 04.2022

Year 12 (VCAL) -

Carwatha College P-12
12.2021 - 12.2021

Mechanic Apprentice

Elvis Dedovic
06.2018 - 02.2019

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Adnan DedovicCustomer Experience Agent