JAVARIA KHALID
Sydney
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
6
6
years of professional experience
Work History
Customer Service Security
Data Centre
06.2024 - Current
- Excellent communication skills, both verbal and written.
- Checked and verified photo identification prior to granting facility access. Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Responded to high volume emails and implemented new email management strategy, reducing clutter and improving communication efficiency.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Managed multi-line phone system, ensuring prompt and courteous service to callers. Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Created tickets using Client software.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Operations and Compliance Coordinator
Falcon Manpower Solutions
08.2022 - 03.2024
- Developed, initiated, maintained, and revised policies and procedures for the general operation of the Compliance Program and its related activities to prevent illegal, unethical, or improper conduct
- Managed day-to-day operation of the Program
- Coordinated training sessions for new hires, ensuring proper integration into the existing workforce structure.
- Collaborated with other departments (e.g., Risk Management, Internal Audit, etc.) to direct compliance issues to appropriate existing channels for investigation and resolution
- Prepare and review operational reports and schedules to ensure accuracy and efficiency
- Display exceptional problem solving and interpersonal communication skills through support of client's compliance and regulatory issues, escalating to the appropriate client engagement staff and internal business teams
- Represent government program compliance through strong understanding of regulations and requirements and knowledge of business processes, providing appropriate solutions
- Developed Standard Operating Procedures
- Implemented strategic inspection / compliance / monitoring scheduling
- As a Compliance Coordinator, I have performed a wide variety of office tasks such as entering data in accounting system, assisting guards using BOSS app and Allegro, analyzing Boss performance reports from client, processing paperwork, assisting in filing applications, as well as enrolling and processing applications for the BRI Security company
- Create weekly, monthly, and quarterly reports to ensure company staff is in compliance with State regulations and guidelines.
- Devised and maintained compliance recordkeeping processes to support initiatives.
Security Officer
SNP Security
Sydney International Airports & Sydney Courts
09.2019 - 04.2021
- Interacted assertively but non-confrontationally with personnel and general public.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Responded quickly to emergency situations to assess and deflect issues.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Operations Team Member and Compliance Coordinator
Ozland Security Services
04.2019 - 11.2019
- Provided compliance risk expertise on business line policies and procedures for accuracy, consistency, and proper regulatory coverage
- Answer office incoming calls - providing customer service to each caller
- Compliance - maintain office files to assure all documents up to date and signed (certificate of insurance, contracts, confidentiality agreements, W-9 forms, etc)
- Prepare and review operational reports and schedules to ensure accuracy and efficiency
- Research and support response to investigative and corrective action plans and queries
- Display exceptional problem solving and interpersonal communication skills through support of client's compliance and regulatory issues, escalating to the appropriate client engagement staff and internal business teams.
Education
Master of Business Administration and Professional Accounting -
Holmes Institute
07.2022
Master of Biotechnology - Science Education
LCWU
08.2017
Bachelor of Science - Science Education
University of The Punjab
12.2014
Intermediate & Secondary Education - Science Education
Govt Model College
09.2012
Skills
- Microsoft Office
- Certis CX Portal
- Compliance Management
- Data Management
- Operational Capability
- Risk Assessment
- Problem-Solving
- Time Management
- SIM Ticketing
- RZP
- Computer skills
References
Ahmed Sheikh, NCC Manager, Falcon
0411832742
Ben Bakiir, Accounts Manager,Data Centre Securitas
0473505162
Further references can be provided upon asking.
Timeline
Customer Service Security
Data Centre
06.2024 - Current
Operations and Compliance Coordinator
Falcon Manpower Solutions
08.2022 - 03.2024
Security Officer
SNP Security
09.2019 - 04.2021
Operations Team Member and Compliance Coordinator
Ozland Security Services
04.2019 - 11.2019
Master of Biotechnology - Science Education
LCWU
Bachelor of Science - Science Education
University of The Punjab
Intermediate & Secondary Education - Science Education
Govt Model College
Master of Business Administration and Professional Accounting -
Holmes Institute