Adnan Oni
Computer Network & Systems Analyst
Belmore,NSW
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Considered expert in troubleshooting complex problems and reaching innovative solutions while adhering to rules and requirements of project scope. Dynamic team player when interfacing with other staff members, vendors and end-users. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Desktop Support Analyst
Community & Public Sector Union
Surry Hills, NSW, NSW
2024.03 - Current
- Performs office 365 administration & utilizes azure services to administer and maintain organization's security & infrastructure.
- Manage Windows server, Azure, VMWare, Exchange Server/Online, Backups, VPN & other networking technologies.
Log, update, priorities, problem solve, follow-up and escalate support incidents. - Manage and resolve non-routine issues and challenges, requiring analytical thinking and innovative problem-solving skills.
- Research and recommend solutions to support CPSU technological development in network operations, security enhancements, hardware, software, and operating systems. Also, test & implement the solution.
- Conduct troubleshooting, diagnosis, and testing to rectify issues with software, network, and systems.
- Supports LAN/WAN infrastructure for users & branch offices including Firewalls, Routers, Switches, Access Points etc. Also, centrally administers the Cisco Meraki devices and services.
- Analyze, assess and monitor the network infrastructure to ensure networks are configured for continuous consistency and optimal network performance.
- Creating, updating, maintaining technical programs, and end-user documentation such as procedures, instructions, operational guides, manuals, technical reports, and providing user training.
- Assists in planning and designing procedures, documents network fault diagnostics with solutions, and provides information for expanding and modifying existing networks.
Perform administration, configuration, installation, and support maintenance of the new and upgraded network, software, Server, databases, workstations, printers, operating systems, hardware & security tools. - Supports and administration of applications & security tools such as Mimecast (email security and hygiene), iMIS (Engagement Management System), Darktrace (SIEM), MS Defender (XDR), Zoom, Payroll & Accounts Payable, SharePoint, Citrix, & CRM.
Monitoring the network for security breaches, reviewing security alerts in Darktrace (SIEM) and Microsoft 365 Defender Portal (XDR), and triaging incidents. - Answer and manage all IT-related staff inquiries. Provide assistance via phone, email, walk-in, or remotely to resolve network issues and emergencies impacting users or routine operations.
Service Desk Analyst
Communnity & Public Sector Union
Surry Hills, NSW
08.2020 - 03.2024
- Managing AD, Group Policy Administration and User account administration abiding by SLAs. Diagnosed network problems involving combination of hardware, software, power and
communications issues. - Expertise in managing Office 365 services, Exchange, SharePoint, Intune & Azure administration.
- Supporting the LAN/WAN & server infrastructure for users and administering desktop endpoint securely centrally.
- Cisco Meraki products deployment & manage through Meraki dashboard.
- Using DarkTrace SIEM to monitor networks & take required action to resist any network intrusion or malicious attempts and escalate if required.
- Maintaining the security for on-site server rooms, including switches and routers.
- Manage MS Azure services to manage and secure IT infrastructure.
- Configuring VPN connections, managing network and firewall for internal & external access.
- Expertise in Power Platform business solutions including Power Apps, Power Automate, Canvas Apps and Power BI.
Team Member
Woolworths
Sydney, NSW
09.2019 - 08.2020
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transaction.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Student Service Assistance
Victoria University
Sydney, NSW
03.2018 - 04.2019
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Described computer based solutions to student to assist in problem resolution.
- Supported classroom activities.
- Assisted and mentored students in groups of up to 5 by reviewing lesson teachings.
Education
Bachelor of Science - Information Technology
Victoria University
Sydney, Australia 03.2017 - 12.2019
Diploma of IT - Information Technology
La Trobe University
Sydney,Australia. 10.2015 - 02.2017
Skills
Linux, MacOS, Windows
Hardware Installation
Software Configuration
Windows Server Administration
Active Directory
LAN/WAN /SD-WAN
Virtual Private Network (VPN)
Technical Support
Firewall & Network Security
Cloud Computing & Security
Encryption Algorithms
System Analysis
Programming
Interpersonal Skills
Attention to details
Critical Thinking
Asset Management
Documentation
Additional Information
- Microsoft Azure Solution Architect (AZ-104 & AZ-305)
- Microsoft Certified: Designing Microsoft Azure Infrastructure Solutions (AZ-305)
- Microsoft Certified: Azure Administrator (AZ-104)
- CompTIA Network + Certified
- CompTIA Security + Certified
- CompTIA CYSA+ Certified
- CompTIA Security Analytics Professional
- Splunk 7.x Fundamentals Part1 Certification Completed
Timeline
Desktop Support Analyst
Community & Public Sector Union
2024.03 - Current
Service Desk Analyst
Communnity & Public Sector Union
08.2020 - 03.2024
Team Member
Woolworths
09.2019 - 08.2020
Student Service Assistance
Victoria University
03.2018 - 04.2019
Bachelor of Science - Information Technology
Victoria University
03.2017 - 12.2019
Diploma of IT - Information Technology
La Trobe University
10.2015 - 02.2017